Salesforce Service Cloud.

4 to 8 years of hands-on experience in configuring and customizing Salesforce Service Cloud.
Experience with Salesforce Lightning including Aura Components and LWC (Lightning Web Components).
Collaborate with business stakeholders to gather requirements and propose scalable solutions for robust Service Cloud applications.
Leverage standard Service Cloud functionality wherever possible and customize only as per business needs.
Design and develop solutions that comply with Salesforce best practices enterprise standards and operational guardrails.
Strong understanding of web services (SOAP REST) security models integration patterns and methods.
Proficiency in HTML CSS and JavaScript for UI customization.
Experience in Service Cloud implementation configuration data migration and integrations with external systems.
Expertise in Case Management Omni-Channel Routing Knowledge Base Service Console and Entitlements.
Design and implement Service Processes including automation using Flows Process Builder and OmniScripts.
Familiarity with Einstein Bots Live Agent and Field Service Lightning for advanced service capabilities.
Experience in reporting and analytics using Salesforce Reports Dashboards and Service Cloud-specific KPIs.
Design and/or build integrations between Service Cloud and third-party applications or data sources.
Exposure to Health Cloud Salesforce CDP and Experience Cloud is an added advantage.
Google CCAI experience or a strong willingness and capability to learn it.
Excellent communication and verbal skills.

Certifications
Salesforce Service Cloud Consultant
Salesforce Administrator
Salesforce Platform Developer I
(Nice to have) Salesforce Advanced Administrator

Employment Type : Full-Time
Experience: years
Vacancy: 1