Senior Mgr, Professional Services Consulting

Job Description

Position: Senior Delivery Manager ACS Consulting

Business Unit: ACS Consulting GDC

Location: Bangalore

Our company

Were changing the world. How We give people the tools to bring their ideas to life and build content that makes life more fun and work more significant. We give businesses and organizations the power to truly engage their customers. Adobe is behind the gorgeously crafted content that streams across your laptop TV phone and tablet every dayand were the ones who harness the extensive power of big data to help companies move from data to insight and insight to action by delivering content that people have an appetite for most. Were a company that encourages leadership. If youre passionate for leadership join us.

The Challenge

Adobe is looking to hire an experienced consulting-focused Senior Delivery Manager to join the ACS Consulting GDC team in India supporting delivery for the Americas this senior leadership role you will be responsible for end-to-end delivery of complex Adobe consulting engagements across North America managing cross-functional teams and ensuring customer success across the full project lifecycle. You will work closely with Americas-based clients solution architects and engineering teams to translate business requirements into measurable outcomes while driving continuous improvements in delivery quality and efficiency. This role requires flexibility to overlap with Americas time zones and strong cross-cultural communication skills to effectively partner with geographically distributed stakeholders.

What youll do

Lead end-to-end delivery of Adobe ACS consulting engagements for Americas Region clients ensuring projects are delivered on time within scope and on budget
Serve as the primary delivery point of contact for Americas-based customers managing escalations stakeholder communications and executive reporting
Manage and mentor a team of project managers consultants technical leads and architects based in the GDC fostering a high-performance delivery culture aligned with Americas business hours and client expectations
Partner with Sales Solution Architecture and Practice leads to scope estimate and transition new engagements from pre-sales into delivery
Drive governance risk management and delivery health across a portfolio of concurrent Adobe Experience Cloud projects (AEM Adobe Commerce AEP Analytics Target Campaign Marketo etc.)
Champion delivery best practices resource planning and continuous improvement initiatives within the ACS Consulting GDC team
Collaborate effectively across time zones ensuring GDC team members are aligned with Americas clients and internal stakeholders

What you need to succeed

15 years of overall experience with at least 5 years in a delivery management or program management role within a professional services or consulting organization

Proven track record of successfully delivering large-scale Adobe Experience Cloud implementations (AEM Adobe Commerce AEP Analytics Target Campaign or Marketo) for enterprise clients

Strong experience managing offshore delivery teams servicing Americas Region clients with demonstrated ability to operate across time zones

Solid understanding of project management methodologies (Agile Scrum Waterfall Hybrid) and the ability to tailor delivery frameworks to client needs

Excellent communication and executive stakeholder management skills with the ability to build trusted relationships with Americas-based clients and internal leadership

Must-have skills

• Demonstrated ability to manage delivery P&L track budgets and report on project financials for consulting engagements
• Experience managing distributed cross-functional teams and driving accountability in a GDC/offshore delivery model servicing clients in the Americas Region
• Strong familiarity with Adobe Experience Cloud products and how they are implemented in enterprise consulting contexts
• Willingness and ability to work flexible hours to accommodate Americas time zones (EST/PST) from the Bangalore GDC
• AI-Driven Delivery Demonstrated experience leveraging AI and automation tools to enhance delivery outcomes including the use of AI-assisted project planning predictive risk management intelligent resource optimization and GenAI-powered productivity tools across the delivery lifecycle. Ability to champion AI adoption within GDC delivery teams and advise Americas clients on integrating AI capabilities into their consulting engagements

Nice to have skills

• PMP Prince2 or SAFe certification or equivalent project/program management credential
• Prior experience in an Adobe ACS or Managed Services consulting delivery role
• Exposure to digital marketing strategy customer experience platforms and data-driven personalization technologies
• Experience working with Americas-based enterprise clients across industries such as retail financial services media or technology

What leading at Adobe means

At Adobe were passionate about developing leaders at all levels of the organization from individual contributors to people managers. Anyone whos considering a career with us should know that we evaluate leadership based on these five capabilities:

• Demonstrating Strong EQ (Be Aware) Having a keen sense of self awareness is the foundation of leadership at Adobe. As a leader we look to you to inspire teams to greatness with empathy and mindfulness of your impact on others from interns to the Board of Directors. And whether youre in headquarters New York London Tokyo or Bangalore youre attuned to emotional situational and cultural surroundings and adapt your approach accordingly.
• Selecting Talent (Be a Recruiter) Youre on top of current and future talent needs as the business evolves because one of your key goals is to build robust teams. You do so by adopting a meticulous approach to hiring outstanding talent and are intentionally inclusive to attract diversity of ideas and experiences.
• Role Modeling Check-In (Be a mentor) annual reviews and rankings is not what Adobe believes in. Thats why feedback flows continually at Adobe. Youre an inspirational and effective mentor; a leader who discusses expectations feedback and development regularly with your direct reports. To succeed in this role youll need to address performance gaps early and optimally and be open to seeking feedback from others to improve your performance and your teams performance
• Leading Change (Be an Agent of Change) Change leadership is what you do! You proactively identify opportunities to align team goals with organizational change. Youre great at building support for change because you connect with conviction and you help those around you to see both the rational and mechanics for business changes and how to adapt accordingly
• Scaling the Business (Be an Owner) Youre someone who sees and understands the vision of the company. Youre able to articulate business strategy and develop business processes systems and structures to make performance balanced. Your mission is to deliver an exceptional customer experience by promoting shared goals and driving accountability

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity productivity and personalized customer experiences. Adobes industry-leading offerings including Adobe Acrobat Studio Adobe Express Adobe Firefly Creative Cloud Adobe Experience Platform Adobe Experience Manager and GenStudio enable people and businesses to turn ideas into impact powered by AI and driven by human ingenuity.

Our 30000 employees worldwide are creating the future and raising the bar as we drive the next decade of growth. Were on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Lets Adobe together

At Adobe we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life including our values and culture focus on people purpose and community Adobe for All comprehensive benefits programs the stories we tell the customers we serve and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process email or call 1 .

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work your application may not move forward in the process.

At Adobe we empower employees to innovate with AI and we look for candidates eager to do the same. As part of the hiring experience we provide clear guidance on where AI is encouraged during the process and where its restricted during live interviews. See how we think about AI in the hiring experience.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1