HJ 1454 Application Support Analyst – Digital Systems

Role SummaryThe Application Support Analyst Digital Systems position will be responsible for supporting restaurant digital platforms with primary focus on the Hungry Jacks Mobile Application Website and Digital Services. The position will ensure systems and products are maintained monitored and supported in line with business needs. The position will deliver value and high levels of customer satisfaction whilst building strong business partner and technology relationships.
Key ResponsibilitiesDigital Platform Operations

• Assist in the management and support of digital applications as required on an operational day-to-day basis with primary focus on monitoring the health of the Digital Platform.
• Assist in the management and support of digital devices such as Digital Menu Boards Kiosks and in-store infotainment systems as required on an operational day-to-day basis.
• Ensure the efficient and stable operation of the relevant business applications thereby maintaining high levels of business satisfaction.
• Validate and report on end-to-end transaction services.

Incident & Problem Management

• Provide support for incidents and problems escalated from internal and external support partners.
• Provide afterhours support via escalation from internal and external support partners and others as required.
• Assist with resolution of more complex technical issues as identified by the first line support analysts.

Vendor & Upgrade Coordination

• Co-ordination of application upgrades and minor works activities with external vendors and internal teams.
• Working with the application vendors to ensure they deliver according to agreed SLAs.

Continuous Improvement

• Assist with continual system & process improvements.

Required Technical SkillsThe table below outlines the technical skills and platforms relevant to this role.

Domain	Skills & Technologies	Must / Preferred
Digital Platforms	Digital Menu Boards Self-Serve Kiosks In-store Infotainment / Music systems (e.g. QSIC)	Preferred
Cloud Infrastructure	AWS DynamoDB Elasticsearch LightSail CloudFront	Preferred
Monitoring & Analytics	New Relic Firebase Google Analytics	Preferred
Marketing & Engagement	Braze LaunchDarkly	Preferred
Scripting & APIs	Python PowerShell REST APIs Postman	Preferred
Digital CMS	Digital content management technologies (experience in support)	Preferred
General IT	IT support in a digital technologies function; understanding of application lifecycle	Must-Have

Qualifications & CertificationsRequired:

• A passion for Technology and a keen interest in IT as a career specifically in the Digital space.
• Demonstratable technical skill acquisition via education and/or IT certifications with continual learning and development.

Preferred Certifications/Experience:

• Relevant IT or cloud certifications (e.g. AWS Cloud Practitioner CompTIA A) added advantage.
• Any vendor-specific training related to digital platforms or monitoring tools.
• Relevant Experience in QSR Business

Soft Skills & Cultural Fit

• A can-do attitude with the ability to work autonomously.
• Able to manage priorities based on business demands and business impact.
• Able to work as part of a team.
• Excellent communication skills (verbal and written).
• Excellent customer service skills.

What We Offer

• Develop strong product experience working with technologies such as Digital Menu Boards Digital Kiosks & QSIC music streaming services.
• Gain experience with digital and cloud-based technologies such as New Relic Braze LaunchDarkly Firebase and Google Analytics.
• Develop knowledge and experience working with cloud infrastructure technologies such as AWS specifically working with DynamoDB Elasticsearch LightSail and CloudFront.
• Work in an amazing collaborative team where no two days are the same.

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1