Customer Service Executive Guwahati

About the Role:
Are you passionate about delivering exceptional customer service and communicating confidently in English Join our growing team supporting a leading global e-commerce brand where youll interact with customers through voice calls email and live chat while providing outstanding service and creating a seamless customer experience.
Were looking for individuals who enjoy solving problems have excellent communication skills and are comfortable working in a dynamic customer-focused environment.

Key Responsibilities

• Handle customer inquiries via voice calls email and live chat in a professional and timely manner.
  
• Assist customers with order status delivery updates returns refunds product information and account-related inquiries.
  
• Resolve customer concerns by identifying the appropriate solution while following company policies and procedures.
  
• Accurately document customer interactions in the CRM and support systems.
  
• Achieve quality productivity customer satisfaction and service level targets.
  
• Escalate complex or unresolved issues to the appropriate internal teams.
  
• Deliver a positive empathetic and professional customer experience in every interaction.
  

Qualifications & Skills

• Minimum 1 year of experience in a BPO customer support or customer service role.
  
• Experience in the e-commerce industry is an added advantage.
  
• Minimum qualification: 12th Pass (Higher Secondary) or above.
  
• Excellent command of spoken and written English with a clear neutral and internationally understandable accent.
  
• Strong verbal communication skills with the ability to engage confidently with customers from diverse backgrounds.
  
• Excellent problem-solving and interpersonal skills.
  
• Comfortable working in a fast-paced environment and handling multiple customer interactions.
  
• Basic computer proficiency and familiarity with CRM or customer support platforms are an advantage.
  

What Youll Gain

• Opportunity to work with a leading global e-commerce client.
  
• Comprehensive onboarding and professional training.
  
• Career growth and development opportunities within a fast-growing organization.
  
• Supportive collaborative and inclusive work environment.
  
• Performance-based incentives in addition to the annual CTC.
  

Why Join SummitNext
At SummitNext we believe in developing talent and providing opportunities to grow. Youll be part of a dynamic team that values collaboration continuous learning and delivering exceptional customer experiences.

Know More About Us
Glassdoor:

Employment Type: Full-Time (Work From Office)
Working Hours: 9-hour rotational shifts 5 days a week (aligned with Malaysia Time)
Salary: INR 3.3 3.5 Lakhs per annum (CTC including benefits)

Experience: years
Vacancy: 1