Agent Experience, Support

Who We Are:

Real (Nasdaq: REAX) is a publicly traded fast-growing global real estate brokerage powered by technology and driven by people. Since our founding in 2014 weve been reimagining the residential real estate experience. With operations across the U.S. Canada India and the District of Columbia were leading the industry with our cutting-edge platform that empowers agents simplifies the buying and selling journey and unlocks greater financial opportunities.

At Real we believe in pairing Tech x Humanity to create something truly different.

Learn more at Schedule: 9 am - 6 pm EST

Location: Remote - India

Job Summary:

Were seeking an Agent Experience Support team member to join Reals Operations this role youll be a primary support resource for Real estate agents partnering with internal teams to resolve issues answer questions and improve the day-to-day agent experience.

This position is well suited for someone with experience as a transaction coordinator settlement specialist or agent assistant who understands the U.S. real estate transaction process.

What Youll Do:

• Respond to agent inquiries submitted through support tickets and phone calls with accuracy and efficiency.

• Collaborate with fellow Agent Experience and Support team members to ensure timely resolution of agent issues.

• Escalate complex or specialized requests to appropriate internal teams (e.g. Onboarding Marketing MLS Engineering).

• Conduct remote product platform and program walkthroughs with agents via Zoom or Google Meet as needed.

• Identify recurring issues and agent pain points partnering with your manager and team to recommend process improvements.

• Support agents in effectively using Reals technology tools and services to achieve positive business outcomes.

What Youll Bring:

• A strong service mindset and genuine passion for supporting agents and their businesses.

• Clear professional written and verbal communication skills with strong listening abilities.

• Strong problem-solving skills and sound judgment in a fast-paced support environment.

• High attention to detail and strong organizational skills.

• Ability to manage multiple requests and priorities simultaneously.

• Comfort building trust and credibility with agents and internal partners.

• Interest in real estate technology and evolving industry tools.

Education & Experience:

• Bachelors degree preferred.

• 24 years of experience in customer support client success or client-facing roles.

• At least 1 year of real estate industry experience such as an agent assistant transaction coordinator or settlement specialist.

• Working knowledge of the real estate transaction process.

• Experience with customer support platforms such as Zendesk preferred.

• Proficiency with Google Workspace preferred.

• Ability to quickly learn new systems tools and real estate concepts.

• Must possess excellent verbal/written communication skills

How We Work: Our Operating Principles

Our Operating Principles are the blueprint of Reals culture. They guide how we show up make decisions and bring our mission to life every day:

• Be Agent Obsessed: We design every decision around creating value for our agents and their clients.

• Move Fast with Purpose: We act with urgency clarity and focuswithout compromising our standards.

• Own Your Outcome: Effort matters but results matter more. We adapt learn and improve.

• Be Bold; Challenge Often: We challenge assumptions rethink the usual and push for smarter simpler solutions.

• Win Together: We set high standards collaborate deeply and celebrate shared success.

Additional Details:

• Location Requirements: Candidates must be based in India to be considered.

• Physical Requirements: Ability to sit for long periods of time.

Our Commitment:

Real Broker LLC is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We welcome applicants of all backgrounds and identities and we do not discriminate on the basis of race color ancestry religion sex sexual orientation gender identity or expression age marital or family status disability citizenship veteran status or any other status protected by applicable law.

Required Experience:

Unclear Seniority

Employment Type : Full-Time
Department / Functional Area: Operations
Experience: years
Vacancy: 1