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Customer Service Executivehirevibe talent • Cochin / Kochi / Ernakulam, India
Customer Service Executive

Customer Service Executive

hirevibe talent • Cochin / Kochi / Ernakulam, India
27 days ago
Job description

Customer Support Executive - Voice

Leading IT firm in Kochi, looking for a Customer Support Executive to handle inbound voice calls, resolve customer queries, and ensure a high level of customer satisfaction. The ideal candidate should have excellent communication skills and a customer-first approach.

Key Responsibilities:

  • Handle inbound customer calls in a professional manner
  • Retail Voice Support
  • Assist employees of clients through calls.
  • Provide help regarding employee queries.
  • Address customer queries, complaints, and requests efficiently
  • Escalate complex issues to the appropriate department
  • Maintain records of customer interactions in the system

Basic Requirements:

  • Educational qualification – Plus two and above
  • Excellent Communication skill- Speaking (CEFR-B2)
  • Able to quickly understand issues and requests employees.
  • Immediate joiner
  • Willing to work in rotational 9hrs shift (8hrs work+1hr break, mostly night shift )
  • Rotational week-off
  • Level 1 hiring
  • Salary offered- 2,72,300 to 3,50,000 LPA
  • Location- Kochi (Kakkanad)
  • Cab availability from 6.30PM-6.30AM within 25KM premises of office


Skills Required
Retail Voice Support
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Customer Service Executive • Cochin / Kochi / Ernakulam, India

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