Manager Sales & Marketing

Manager Sales & Marketing

Roles & Responsibilities

• Budget / Forecast monthly / yearly sales and expenses to support Regional Manager Sales for the assigned zone / customers and Field Engineers
• Validate potential for Oerlikon Surface Solutions and collect all the necessary market information from the team / CRM: Competition update new opportunities new applications.
• Conduct market survey and collect customer related data to support the business strategy policy budgeting forecasting etc.
• Develop train and lead the team for techno-commercial service to the customers initiate encourage sampling testing with cost benefit analysis.
• Attend customer complaint and resolve them to Customer satisfaction. Escalate and involve Business Development Managers / Regional Manager Sales for more support when required.
• Get major business share by implementing planned Key Customer Management System (K.C.M.) in co-ordination with Field Engineer and ensure that key customers are fully satisfied
• Conduct customer satisfaction survey initiate/plan technical seminars and co-ordinate for technical exhibitions.
• Focus payment recoveries in co-ordination with Commercial Department and concerned Field Engineer to control the credit
• CRM KPIs: Review periodically and monitor: visits opportunities campaigns complaints forecast budget. Bluesheet overall data quality
• Assess manpower to keep sales per FTE at optimal level
• Review customer satisfaction and employee engagement survey and make/monitor necessary action plan

Operations

• Responsibility for optimal and sustainable management of resources (e.g. equipment)
• Initiate / support continuous improvement in quality and service delivered to the customers
• Alignment with HSE policies and local legal requirements

Required Education qualification & Skills

• Should be Diploma / Engineering graduate with minimum 10 years of relevant experience in Cutting tool Sales / Technical Sales preferably in industrial or manufacturing sectors.
• Proven experience in sales management or a similar leadership role with a strong track record of achieving business objectives.
• Strong leadership and team management skills with the ability to coach and develop high-performing sales teams.
• Proficiency in Salesforce SAP and Microsoft Office Suite.
• Ability to sustain and grow existing business while identifying new market opportunities and converting them into sales within defined timelines.
• Strong customer relationship management negotiation and business development capabilities.
• Experience in driving profitable growth through strategic account management and market expansion initiatives.

Job Location - Chennai

About Oerlikon

Oerlikon is a global leader in surface technologies and advanced materials. With a unique portfolio spanning surface engineering high-performance materials coating equipment and components we make products better by enhancing performance efficiency and sustainability. Oerlikon serves a wide range of industries including aerospace automotive energy medical luxury semiconductors and tooling. Head-quartered in Pfäffikon Switzerland Oerlikon operates in 38 countries with approximately 9500 employees achieving sales of CHF 1.6 billion in 2024.

We offer a wide variety of job profiles in a dynamic supportive environment where people are empowered to grow and reach their full potential guided by our core values of integrity team spirit excellence and innovation.

Follow Oerlikon:
LinkedInInstagramYouTube

Required Experience:

Manager

Employment Type : Full Time
Experience: years
Vacancy: 1