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ADVENXA
Assistant Manager Team Lead – KYC Fraud & DisputeADVENXA • Kochi, Kerala, India
Assistant Manager Team Lead – KYC Fraud & Dispute

Assistant Manager Team Lead – KYC Fraud & Dispute

ADVENXA • Kochi, Kerala, India
27 days ago
Job description

Assistant Manager / Team Lead KYC Fraud & Dispute Process

Location: Infopark Kochi
Salary: 6 LPA 8 LPA
Minimum 5 years of total experience in KYC - Fraud & Dispute
Minimum 1 year of experience in team handling is mandatory.
Shift:NIGHT- 6:00 PM to 3:00 AM
Working Days: 5 days working


Responsibilities

  • Manage and lead a team handling KYC fraud and dispute-related processes.
  • Monitor team productivity quality attendance and overall performance.
  • Handle escalations and ensure timely resolution of process-related issues.
  • Ensure compliance with process guidelines client requirements and internal policies.
  • Conduct regular team huddles performance reviews coaching and feedback sessions.
  • Track process metrics and prepare daily weekly and monthly reports.
  • Support process improvement initiatives to improve efficiency and accuracy.
  • Coordinate with internal teams and stakeholders for smooth process operations.
  • Maintain high standards of documentation compliance and data accuracy.





Requirements

  • Minimum 5 years of total experience in KYC - Fraud & Dispute
  • Minimum 1 year of experience in team handling is mandatory.
  • Strong knowledge of KYC fraud investigation dispute management or compliance process.
  • Excellent verbal and written communication skills in English.
  • Strong leadership people management and problem-solving skills.
  • Ability to work in night shift from 6:00 PM to 3:00 AM.
  • Candidate should be comfortable working from Infopark Kakkanad.


Benefits

  • Commuter assistance
  • Health insurance
  • Paid time off



Required Skills:

English ProficiencyKYC ExperienceTeam leader


Required Education:

Bachelors Degree


Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 50000 - 60000
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Assistant Manager Team Lead – KYC Fraud & Dispute • Kochi, Kerala, India

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