Senior Manager, Travel Services

The Navan support team is seeking a Senior Manager of Travel Experience group to join our growing team. This role provides leadership and operational oversight of Travel Experience teams responding to customers 24x7.

What Youll Do:

• Ensure all operations are carried on in an appropriate cost-effective way
• Improve operational management systems processes and best practices
• Help the organizations processes remain legally compliant
• Formulate strategic and operational objectives
• Perform quality controls and achieve KPIs
• Recruit train and supervise staff
• Find ways to increase quality of customer service

What Were Looking For:

• MBA/Masters from a reputed university
• 12 years of work experience in a reputed MNCs
• Result driven
• Data Driven experience in Change Management
• Min 5 years of experience in managing a team of Managers
• PMP certified will be an added advantage
• Familiar with travel industry will be an advantage
• Will be responsible to manage both the operations centre and accountable for overall KPIS of the organization
• Proven work experience as Operations Manager or similar role
• Knowledge of organizational effectiveness and operations management
• Excellent communication skills
• Leadership ability
• Outstanding organizational skills
• BPO and Travel Experience would be an added advantage

Required Experience:

Senior Manager

Employment Type : Full Time
Experience: years
Vacancy: 1