SAP CS Senior

At EY were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

SAP Customer Service / Service Management: Senior

About Global Delivery Services

Global Delivery Services refers to EYs worldwide network of service delivery centers. The GDS team plays an important role in EYs strategy by ensuring effective support to EYs growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80000 professionals in ten locations around the world. We operate in Argentina China Hungary India Philippines Poland Sri Lanka Mexico Spain and the United Kingdom.

Client service is focused on providing Consulting Assurance Tax Strategy & Transactions and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless high-quality value-added support helping deliver exceptional client service.

Enablement Services provides cost-effective high-skilled and innovative services to support EYs global and local enablement teams. Markets BMC AWS Finance and Accounting Risk Management Procurement People Shared Services IT Service Delivery and IT Global Infrastructure services are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams along with Service Lines Core Business Services and Sectors. The team brings the desired environment technologies and skilled teams together for facilitation rapid prototyping and innovative thinking. The competencies offered include analytics digital user experience mobile technology infrastructure Microsoft technologies and open innovation.

The Opportunity

As an SAP Customer Service / Service Management Senior Consultant you will be part of a high-performing team delivering SAP S/4HANA Service Management solutions to global clients. You will play a key role in transforming service operations by leveraging digital technologies improving customer experience and enabling efficient service delivery. This is an opportunity to work on end-to-end implementations collaborate with cross-functional teams and contribute to large-scale transformation programs.

Your Key Responsibilities

• Lead and deliver SAP S/4HANA Service Management implementations rollouts and enhancements
• Gather analyse and translate business requirements into functional and technical solutions
• Configure and support Service Management processes including Service Orders Contracts Billing Warranty and Repairs
• Drive integration with SAP modules such as SD MM PM PS PP QM and FICO
• Participate in Fit-Gap analysis testing cycles (SIT/UAT) cutover and hyper care support
• Collaborate with clients and stakeholders to define end-to-end service processes
• Conduct workshops training sessions and support user adoption
• Ensure quality deliverables including functional specifications PDD BPP and test documentation
• Support data migration activities (master and transactional data)
• Identify improvement opportunities and contribute to continuous innovation initiatives

Skills and attributes for success

• Strong functional expertise in SAP CS / S/4HANA Service Management
• Bachelors degree (or equivalent experience) Preferably Engineering
• Minimum two E2E Implementation Project along with experience in Support / Roll out / Upgrade Projects
• 4-9 Yrs. of SAP CS / Service Management experience
• Hands-on experience in Service Order Management Warranty Management In-house repair and Service Contracts
• Experience in Service In-House Repair & Advanced Return Management
• Familiarity with S/4HANA Fiori apps for Service Management
• Configuration expertise in DIP Profile.
• CATS integration experience
• Good understanding of integration across SAP modules and third-party systems (e.g. Salesforce)
• S/4HANA implementation with exposure to Fit-Gap Analysis Data Migration (Master & Transactional Data) Testing & Cutover Hypercare Support
• Integration knowledge with PM SD PS PP MM QM and FICO modules
• Understanding of Master Data Migration for service materials customers equipment and technical objects
• Exposure to SLA & Service Contract Handling Warranty Processing and Billing Integration
• Strong analytical and problem-solving skills
• Ability to manage stakeholders and communicate effectively across all levels
• Experience in handling multiple priorities in a fast-paced environment
• Proactive attitude with a focus on quality and delivering client value

What we offer you

At EY well develop you with future-focused skills and equip you with world-class experiences. Well empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

• Our Commitment: As a commitment we persistently endeavour to embody our values fulfil our purpose and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.
• Professional Development: From entry-level employees to senior leaders we believe in continuous learning. We offer opportunities to build new skills take on leadership roles and connect and grow through mentorship.
• People and Culture: In our dynamic workplace diversity equity and inclusiveness are ingrained in our culture. Were united by a commitment to create an environment where every individuals differences are valued practices are equitable fostering a sense of belonging. Our shared values include integrity respect teaming inclusiveness energy enthusiasm courage to lead and building relationships based on doing the right thing.
• Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits encompassing exclusive health and wellness packages enticing rewards and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.
• How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

EY Building a better working world

EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.

Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.

Employment Type : Full Time
Experience: years
Vacancy: 1