Diabetes Care Executive

Role Business Executive - Cygnus

Job Grade L2(A)

Designation Diabetes Care Executive (DCE)

FunctionSales

Department Domestic Sales

Reporting to Regional Business Manager

Direct ReporteesNA

Indirect Reportees NA

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Role Objective: Achieve and exceed sales targets in the assigned territory by executing sales initiatives and plans driving high-quality scientific and with healthcare professionals and people living with diabetes and obesity ensuring business growth and customer retention

KEY RESPONSIBILITIES

Sales Management

• Analyse sales data across products services and healthcare professionals using available dashboards
• Leverage digital tools and collaborate with the Regional Business Manager to integrate insights into sales planning
• Create and regularly update standard visit list of relevant health care professionals and potential chemists monthly tour and plan and coverage plan
• Drive business outcomes beyond detailing by applying consultative selling skills and territory insights to convert key customers including KOLs and KBLs to USV brands
• Interact with health care professionals andeducate and support peoplewith diabetes & obesity as per approved frequency and execute effective delivery of communication and messages to the clinic (Non brand promotionactivities)
• Achieve and exceed assigned targets and undertake corrective actions to bridge any gaps
• Follow up with health care professionals and chemists consistently after Continuous Medical Educations and conferences
• Ensure retention of health care professionals and conversion of non-core health care professionals to core health care professionals
• Monitor the effectiveness of marketing campaigns by tracking sales data
• Support line managers with relevant information in joint calls and review meetings
• Submit reports and adhere to the compliance requirement
• Support for enrollment in patient support program for freedemonstration on the use of injectable products and devices.
• Participate in cycle meetings national diabetes educator programs and skill development programs

Scientific & Patient Support Engagement

• Conduct high-quality scientific conversations demonstrating scientific fluency in diabetes obesity based therapies.

• Educate andsupportpeople with diabetesthrough follow-up and ensureadherence support and facilitation ofinformation and services by strictly adhering to the processes and policies of the Company.
• Demonstrate familiarity with wellness nutrition dietary practices and lifestyle modifications ensuring dietary practicality in discussions.

Digital AI & Capability Enablement

Leverage digital and AI-enabled tools to enhance call quality insights follow-ups and continuous learning.

Collaboration & Stakeholder Management

Collaborate with the Regional Business Manager Chronic portfolio teams and IDC stakeholders demonstrating collaboration as a core behaviour.

Channel & Customer Handling

Manage CHB customer interactions includingchemists hospitalsand business partners and adapt engagement strategies for metro and non-metro markets.

Supply Chain Management

• Conduct retail chemist prescription audit and update necessary records
• Coordinate with stockists to maintain optimal inventory levels ensure cold-chain compliance andmanage near-expiry product liquidation efficiently
• Ensure availability of cold chain supply chain and escalate deviations (if any) in a timely manner when required
• Coordinate with stockists to maintain optimal inventory and manage near-expiry product liquidation.

People and Culture

• Demonstrate Credo values to build trust and credibility with healthcare professionals
• Participate in Learning and Development programmes

STAKEHOLDER INTERACTION

Type of Interaction: Internal

Interaction with: Regional Business Manager Sales Manager Product management team Medical department

Nature of Interaction: Routine communication in connection with specified tasks and handling escalations from accounts. Communication requiring some level of diplomacy coordination and synergy

Type of Interaction: External

Interaction with: Healthcare Professionals / Diabetes Educators /Clearing and Forwarding Agent / Stockist /Pen Centre/ Chemists/ Peoplewith diabetes& Obesity.

Nature of Interaction: Detailed technical explanation of products to external customers influencing the customerJOB REQUIREMENTS

Professional Experience and Relevant Skills

• Minimum of 1 year of experience in Diabetes Care and preferable to have 2 years of experience
• Possess relevant functional and process knowledge regulatory aspects and updated knowledge of advancements in their area of work. Must demonstrate strong interpersonal skills empathyCustomer Orientation Achievement Orientation
• Planning & Execution skills Effective Communication Exhibits Grit Patient centricity Probing & Objection handling skill Learning agility Collaboration Adaptability Integrity and Process Compliance. Digital fluency and proficiency in using relevant tools is essential along with a basic understanding of sales and marketing principles

Academic Qualifications & Certifications

• Educational Qualification:Bachelor of Science (BSc) Graduate

Functional Competency

• Ability to influence
• Adaptability
• Customer- centricity
• Effective communication
• EQ- Cognitive Empathy
• Goal setting skills
• Resilience
• Result orientation skill
• Teamwork and collaboration
• Work Ethics

Required Experience:

Senior IC

Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 308102 - 848153