Employee Services HR Case Management

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology join us to deliver material innovation that changes the world.

What We Offer

Location:

BangaloreIND

Youll benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.

What We Offer

At Applied your wellbeing is at the core of our benefits and wellness programs through our competitive total rewards package. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go.

What Youll Do:

The HR Customer Services Support Agent delivers a range of transactional HR services and responds to inquiries and requests from Global/Regional internal customers identifying and escalating them as necessary to ensure the provision of accurate information.

The role is accountable for delivering efficient accurate and reliable information to support Applied employees in a timely manner.

Key Responsibilities and Deliverables:

• Assist with inquiries and information requested from internal customers on year-round HR processes (performance management focal) Workday HR system HR policies benefits payroll learning platforms stocks and immigration cases ensuring that information supplied is accurate relevant and resolved efficiently.
• Consult with the team and supervisor when dealing with complex inquiries issues or requests and escalating as necessary in a confidential responsive customer-focused manner.
• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. Follows standard procedures and may require discretion based on common sense and experience.
• Actively participates in creating/maintaining process documents as well as identifying and implementing process improvements.
• Maintains team professionalism in confidentiality integrity and company data protection.
• Ensure compliance with HR policies and service-level agreements (SLAs) while driving process improvements and delivering a positive employee experience.

Key challenges:

• Managing multiple competing demands and deadlines while delivering accurate and consistent work within a high-volume environment. The role exercises sound judgment to ensure that competing work priorities are met within agreed timeframes.
• Communicating effectively to internal customers with a professional can do approach while ensuring service delivery and advice reflects current and best business practice.
• Providing solutions to the problems in situations that are atypical or infrequently occurring based on existing precedents or procedures to be proactive to Connect the Dots for the customers.

Skills Knowledge Experience

• Active Listening: Listening to a customers questions and concerns and responding in a way that makes them feel heard paves the way forward to a solution.
• Technical knowledge: As a customer service professional you should be proficient in technical tools such as Workday and ServiceNow to assist customers in making informed decisions and resolving issues. Experience in Workday/ServiceNow reporting and intermediate to advanced excel skills is preferred.
• Resourcefulness: Finding innovative and quick ways to solve the problem can decrease time with each customer so that you can help more customers in a day.
• A willingness to go the extra mile: Provides service that goes beyond fulfilling basic customer expectations and does so in a creative and in an unexpected way.

Requirements:

• Full proficiency in English is a must.
• Excellent communication and interpersonal skills with a creative mindset.
• Experience working in customer service.
• Bachelors degree in HR Organizational Psychology Business Administration or related field.

Experience: 3 to 5 years

Shift: India Day (8:00 am to 5:00 pm)

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by learn more about our commitment to DEI visit the Applied Materials Inclusion page.

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes 10% of the Time

Relocation Eligible:

Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.

Employment Type : Full-Time
Experience: years
Vacancy: 1