Lead a team of Landside Specialists and Senior Specialists to deliver efficient reliable and cost-effective execution across the transport lifecycle.
Drive team performance ensure operational excellence and support continuous improvement and transformation initiatives while developing team capability and ensuring high engagement.
Key Responsibilities
Team Leadership & People Management
- Lead coach and develop a team of Specialists and Senior Specialists to deliver against operational and performance targets
- Drive a high-performance culture focused on accountability ownership and engagement
- Manage workload allocation capacity planning and team productivity
- Support onboarding capability building and skill development within the team
Operational Delivery & Execution Oversight
- Oversee end-to-end landside execution across planning booking execution and order closure (SAP TMS)
- Ensure adherence to service levels process standards and operational controls
- Monitor execution health manage escalations and ensure timely resolution of issues
- Ensure high data accuracy system compliance and billing readiness
Performance Management & Governance
- Drive performance tracking across operational and financial KPIs (service delivery cost productivity)
- Ensure reporting accuracy visibility and governance across the portfolio
- Analyse trends identify gaps and implement corrective actions
- Ensure adherence to governance frameworks SOPs and control mechanisms
Stakeholder Management
- Act as key point of contact for regional/front office stakeholders and cross-functional teams
- Build strong collaboration with Finance Procurement Customer Experience and Area teams
- Ensure vendor performance compliance and service delivery expectations are met
- Manage escalations and drive stakeholder alignment on priorities
Continuous Improvement & Transformation
- Drive process improvements standardisation and productivity initiatives within the team
- Support and lead transformation offshoring and system adoption initiatives
- Identify automation and digitisation opportunities to improve efficiency
- Embed a culture of continuous improvement and innovation
Accountabilities
- Delivery of team-level service performance in line with SLAs and operational targets
- Productivity utilisation and cost performance of the team
- Data accuracy system compliance and process adherence
- Stakeholder satisfaction and effective escalation management
- Successful execution of improvement and transformation initiatives
- Team engagement capability development and retention
System and Process Knowledge
- Strong understanding of Landside execution workflows and SAP Transportation Management System (TMS) processes across planning execution and order closure
- Ability to ensure data integrity identify gaps and resolve system/process issues impacting execution
- Proficient in analysing operational data reporting insights and supporting performance management
- Good knowledge of process standards SOPs and governance frameworks enabling consistent and compliant operations
Role Requirements
- Graduates / Post Graduate
- 58 years of experience in landside logistics transport operations or supply chain
- Prior experience managing teams or leading operational pods
- Relevant experience in landside logistics/transport operations with strong execution analytical and stakeholder management skills
- Ability to work in a dynamic high-paced environment manage multiple priorities and deliver within defined timelines
- Flexible to work across shifts and adhere to organisational work policies including in-office requirements.
Preferred skills
- Exposure to transformation
- Experience with Power BI automation tools or reporting platforms
- Lean / Six Sigma or process improvement certifications
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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Employment Type : Full-Time
Experience: years
Vacancy: 1
