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Job Title: GDS Alliance Operations Lead Analyst
(Snowflake Alliance)
Job Span: Single Alliance or Multiple Alliances
Function: GDS ES Growth & Innovation
Skill Level: High
Sub Function: Alliances Program Operations CoE
Job Summary:
The GDS Alliance Operations Lead Analyst will operate from the GDS Alliances Delivery Center and provide structured operations governance stakeholder coordination reporting content management and execution support for one or more strategic alliances (including the Snowflake alliance) within the broader Global Alliances and Ecosystem Relationship Enablement function. The role will help alliance leadership run an effective insight-led and scalable operating model by tracking priorities managing operational cadence improving process discipline and enabling timely execution of alliance initiatives. The incumbent will work closely with alliance market finance contracts training BMC and enablement stakeholders to strengthen delivery consistency improve data and reporting quality simplify ways of working and identify automation opportunities including the responsible use of AI-enabled tools to reduce manual effort enhance reporting narratives and improve operational outcomes.
Essential Functions of the Job:
- Serve as the central operations and PMO support point for assigned alliance activities ensuring priorities workstreams owners timelines risks dependencies and follow-ups are clearly captured tracked and progressed with discipline.
- Provide alliance leadership with timely business insights through structured reporting dashboards and executive-ready narratives covering revenue sales pipeline opportunity tagging prospect tracking key GTM wins book of business movements and other performance indicators.
- Support governance cadence for leadership meetings QBRs planning forums and operational reviews by developing agendas storyboarding content coordinating inputs preparing meeting materials capturing actions and tracking closure.
- Maintain and continuously refresh alliance reference materials SharePoint content leadership-ready presentations internal updates and other enablement assets to improve findability consistency relevance and adoption across stakeholder groups.
- Coordinate with Brand Marketing and Communications teams to develop review and maintain alliance-related content ensuring alignment with messaging standards stakeholder expectations and partner program requirements.
- Program manage partner tools portals and operational processes including access request tracking issue resolution adoption monitoring certification and competency tracking training coordination and tool administration support.
- Work with alliance investment finance legal and enablement teams to support Market Development Fund processes investment tracking compliance monitoring quarterly reviews documentation readiness and process adherence.
- Support alliance contract and governance activities including initiation and tracking of localization of global agreements in collaboration with the Ecosystem
- Contracts team and relevant business stakeholders.
- Partner with onshore alliance enablement contacts on strategic projects transformation initiatives stakeholder mapping event or sponsorship coordination training interventions and other priority initiatives as required.
Identify opportunities to simplify standardize and improve alliance operations processes through process mapping documentation issue analysis control strengthening data quality improvement and adoption of reusable templates and playbooks.
Leverage automation and responsible AI-enabled tools where appropriate to reduce repetitive manual activity improve reporting turnaround time support content drafting enhance insight generation improve follow-up tracking and enable scalable service delivery.
Manage stakeholder expectations communication plans and delivery commitments with clarity responsiveness and strong service orientation across global and regional teams.
Knowledge and Skill Requirements:
- Strong understanding of alliance ecosystem or partner program operations preferably in a professional services technology consulting shared services
- GCC or global capability center environment.
- Working knowledge of sales revenue pipeline opportunity lifecycle partner program metrics GTM motions and performance reporting with the ability to interpret data and convert it into concise executive-ready insights.
- Strong program and project management skills including planning tracking governance cadence management risk and dependency monitoring action follow-up and management of multiple priorities with competing deadlines.
- Advanced proficiency in Microsoft Excel and PowerPoint with Power BI Power Automate SharePoint workflow tools or other reporting and collaboration platforms considered an advantage.
- Experience with continuous improvement process simplification and operational excellence including process mapping SOP development control documentation audit readiness root cause analysis and issue resolution.
- Ability to identify automation opportunities and apply digital tools responsibly to improve productivity reporting quality follow-up discipline knowledge management and stakeholder experience.
- Practical exposure to generative AI tools for research content development summarization insight generation workflow support and productivity enhancement; preferable exposure to Agentic AI concepts AI-enabled process automation AI agents or Copilot-style productivity tools.
- Strong stakeholder management capability with the ability to engage senior onshore stakeholders anticipate needs manage expectations and build trusted advisor relationships across functions and geographies.
- Excellent written and verbal English communication skills including business writing executive presentation development narrative building and the ability to create high-quality content with limited initial guidance.
- Strong analytical thinking problem solving research capability and attention to detail with the ability to work across multiple teams to drive practical and timely resolution.
- Experience working in virtual matrixed and multi-geography environments with cultural sensitivity collaboration discipline and a global mindset.
- Knowledge of EY and GDS operations organization structure operating model management information systems and independence concepts for internal candidates; Big 4 consulting technology or leadership support exposure for external candidates would be preferred.
Job Requirements:
Academics:
- MBA postgraduate qualification or equivalent professional experience preferred.
- Bachelors degree required; degree in business technology engineering commerce or a related discipline preferred.
- Project/program management certification process improvement certification or relevant alliance/technology partner certification would be an added advantage.
- Relevant certifications or digital badges in generative AI responsible AI AI-enabled productivity prompt engineering automation analytics or Agentic AI concepts would be highly desirable particularly where they demonstrate practical application in business operations reporting process improvement knowledge management or stakeholder enablement.
Experience:
- 9 years of progressive relevant experience in alliance operations program management business operations sales/GTM enablement ecosystem support consulting operations or technology partner enablement.
- Demonstrated experience supporting senior stakeholders in a matrixed global environment with exposure to governance routines executive reporting process coordination and cross-functional delivery.
- Experience in reporting dashboarding content development stakeholder tracking or operational improvement initiatives would be beneficial.
Working Hours:
Working hours will be aligned to the stakeholders working hours and business requirements with flexibility expected to support global and regional alliance stakeholders across time zones.
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Required Experience:
IC
Employment Type : Full Time
Experience: years
Vacancy: 1
