Associate Software Engineer

Key Responsibilities

1. Platform Monitoring & Operational Support

• Monitor enterprise integration platforms including MuleSoft GoAnywhere EDBIC ELK/Elastic.
• Proactively identify integration failures performance issues and data discrepancies.
• Support 24x7 operational coverage through shift-based rotations as required.
• Ensure timely incident acknowledgment triage and resolution within SLA.

2. Incident & Problem Management

• Handle L2 production incidents perform impact analysis and drive recovery.
• Participate in RCA and CAPA activities documenting root causes and preventive actions.
• Coordinate with leads and cross-functional teams during major incidents and escalations.

3. Automation & Tooling

• Develop and enhance automation solutions for operational efficiency (e.g. alerting ServiceNow ticket creation health checks).
• Build and maintain monitoring dashboards (Elastic/Kibana) to improve visibility and proactive detection.

4. Deployment & Change Support

• Support deployments and post-deployment validation across integration platforms.
• Ensure adherence to Change Management (CRs freeze windows approvals).
• Assist with version upgrades configuration changes and platform maintenance activities.

5. Documentation & Knowledge Management

• Maintain clear runbooks SOPs and operational documentation.
• Participate in knowledge transfer sessions and support onboarding of new team members.
• Provide regular work summaries and updates for leadership visibility.

Roles & Accountability

Associate Software Engineer

• Own day-to-day operational tasks assigned during shift.
• Ensure process adherence for incident handling monitoring and escalation.
• Actively participate in continuous improvement and automation initiatives.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1