VP Customer Excellence and Operations, Castrol India

Entity:

Customers & Products

Job Family Group:

Business Support Group

Job Description:

At bp we provide an excellent working environment and employee benefits such as an open and inclusive culture a great work-life balance tremendous learning and development opportunities to craft your career path life and health insurance medical care package and many others.

About the role

Youll shape how customers experience our businessend to end.

In this role youll lead a team that makes it easier for customers to work with us while ensuring everything runs smoothly behind the scenes. Youll connect the dots across teams data and digital tools to deliver simple consistent and high-quality experiences.

Youll also play a key role in improving how we go to market how we partner and how we use digital solutions to stay relevant as customer needs evolve.

What youll do

• Make the customer journey simple and connected

• Bring together channels tools and insights to create a smooth and consistent experience from start to finish.

• Run operations that are reliable and easy to scale

• Improve how work flows across teams making processes clearer faster and more consistent.

• Strengthen how we reach and serve customers

• Review and evolve how we go to market including working with partners to improve reach service and efficiency.

• Use digital to unlock better outcomes

• Work closely with digital teams to deliver solutions that improve customer experience simplify operations and create new opportunities.

• Turn data into action

• Use performance data and customer feedback to spot trends identify gaps and drive meaningful improvements.

• Build skills for the future

• Grow the capabilities of your team and partners helping them adapt to new tools ways of working and customer expectations.

What youll bring

• Experience leading teams across customer experience operations sales or related areas

• A track record of improving how customers interact with a business

• Comfort working across different teams functions and locations

• Confidence using data to make decisions and prioritise improvements

• Experience working with digital tools or transformation initiatives

• A collaborative curious and adaptable leadership approach

Who youll work with

Youll collaborate with people across the business and beyond including:

• Sales marketing finance supply chain and people teams

• Digital and technology teams

• Customers partners and external service providers

Why this role matters

Your work will directly impact how customers experience the business and how effectively teams deliver. By improving both youll help the business grow adapt and stay competitive.

Our commitment

Were building an inclusive environment where everyone feels valued and supported. We welcome people from all backgrounds and experiences and were happy to make adjustments to support you through the hiring process.

We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees lives that are meaningful so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options collaboration spaces in a modern office environment and many others benefits.

Travel Requirement

Up to 25% travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices Analytical Thinking Business process improvement Commercial Acumen Communication Conflict Management Creativity and Innovation Customer centric thinking Customer experience Customer Support Customer Value Proposition Digital Fluency Resilience Self-Awareness Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race religion color sex national origin sexual orientation veteran status or disability with an accessibility need may request an adjustment/accommodation related to bps recruiting process (e.g. accessing the job application completing required assessments participating in telephone screenings or interviews etc.). If you would like to request an adjustment/accommodation related to the recruitment processpleasecontact us.

If you are selected for a position and depending upon your role your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening medical review of physical fitness for the role and background checks.

Required Experience:

Exec

Employment Type : Full-Time
Experience: years
Vacancy: 1