Project\-Driven Role Semi\-Voice Process Executive

Project/-Driven Role Semi/-Voice Process Executive Job Description Who you are/: Oversee a flowing queue of incoming customer service tickets, answering preliminary questions via written digital channels and starting brief outbound conversations when identification verification or sophisticated clarification is needed. Ensure that all verbal agreements, callback results, and email thread data are accurately recorded in the CRM tool by maintaining complete accuracy throughout system records. Manage live customer engagement queues in addition to systematic data auditing, account updates, transaction verification, and order processing workflows. Address delicate customer problems by using sympathetic language in emails and active listening techniques over the phone to address grievances before supervisor intervention is necessary. Arrange, oversee, and carry out accurate client callback appointments to provide resolution summaries, verification confirmations, or specialised technical updates. Experience/: 3/+ yrs Location/: Chennai Candidate Application/: Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: /(If applicable/) Current/Last Drawn Salary /(Monthly/Annual/)/: Notice Period/: Apply now to become our next Semi Voice Process Executive/! HR /- Maria