In this role we are seeking an Incident Communications Manager responsible for leading and coordinating communicationswith a strong understanding of cloud technologies who can assess operational incidents and planned activities identify customer impact and determine the clearest way to communicate addition to day-to-day communications this role partners with software development teams to improve tooling processes and content.
Lead communications to customers development teams and operations leadership for planned and unplanned events.
Work effectively under pressure translating technical details into clear customer-facing communications with the right level of detail.
Understand complex maintenance and change activities and develop an overarching communication plan and strategy.
Use key performance measures to validate communication performance and service health including:
Communication speed quality and accuracy.
Customer satisfaction with the communications provided
Prepare customer-facing root cause analysis (RCA) documents that explain the technical issues that caused an unplanned outage.
Work closely with incident management and product engineering teams to quickly identify customer impact: who was affected how they were affected and when.
Manage multiple incident communication streams simultaneously.
Exceptional written and verbal communication skills with meticulous attention to detail.
Broad knowledge of cloud infrastructure and related technologies including servers compute storage networking authentication and databases. A cloud certification is a plus.
Self-starter motivated organized attention to details would be highly valued.
Ability to manage multiple tasks in a fast-paced ever-changing environment.
Ability to participate in an on-call rotation shared across all team members.
Ability to work weekend shifts in exchange for other days off during the week while maintaining a five-day workweek.
6 years of experience in operations incident management or reactive technical communications is preferred.
Career Level - IC3
Required Experience:
Manager
Senior Incident Communications Manager • Bengaluru, Karnataka, India
The ideal candidate should have strong communication skills and experience working with international clients preferably from the agency background.The role is open across five locations:.Gurgaon, ... Show more
This is your opportunity to lead media strategy for some of our biggest brands and turn ambitious business goals into measurable results.At Kinnect, you'll partner with senior client leaders, shape... Show more
Are you passionate about creating impactful events that drive business growth? Join TASKING as our.India, from concept to post-event analysis.You'll manage budgets, logistics, timelines, and stakeh... Show more
We are looking for a creative, data-driven, and highly organized.In this role, you will be the voice of our brand across all social platforms (including Instagram, TikTok, LinkedIn, YouTube, and X)... Show more
Adfactors PR is Hiring | Public Relations Specialist.Senior Account Executive/Account Manager.If you bring deep experience in.PR related communications for diverse sectors.In this role, you will le... Show more
Job Purpose The job holder will support the implementation and ongoing maintenance of the Operational Resilience framework.Key Result Areas Reporting to the Head of Business Continuity and Operatio... Show more
Are you passionate about creating impactful events that drive business growth? Join TASKING as our.India, from concept to post-event analysis.You'll manage budgets, logistics, timelines, and stakeh... Show more
Aurigo Software Technologies is seeking a senior marketing communications leader to shape the company's narrative and drive external visibility.This individual will oversee the communications funct... Show more
){kind=logo}
