Area FCU Manager (Madhurai)

General Overview of RCU process (Pre-Sanction Sampling Fraud savings Fraud Hit rate in Location

• Notional Savings in the assign location for all cases reported in fraud. Monthly Hit.

Vendor/Agency Management assign Location.

• Process TAT
• Cost
• MIS Management & Portfolio Management

• Performance demonstrates in monitoring /Managing RCU vendors error free reporting Sampler/Verifiers trainings Escalation Management Overall reporting TAT Management Timey FCU MIS and Billing Submission Fraud Alert Circulation Fraud trend Sharing Data Mining.

Digital Initiatives.

• Hunter: - Use Monitoring & Saving
• Internal Dedupe search & inhouse checks

• Closer TAT & catch vs match % of hunter cases hit rate in desktop/online/market resources searches and inhouse checks.

1. Investigation& Deterrent setting.
2. Cross checks of internal reports FI Technical Valuation and CAM

• A. Conducting Customer Channel/Vendor & Internal meeting to investigate reported fraud cases and ascertain fraud perpetuation Point of resulting in all cases.
• B. Feedback sharing for making processs intact and deterrent setting.
• Timely submission of fraud tracker data.
• Participation in adhoc investigation with satisfactory closer result.
• E. To check for any process/Policy compromise at sourcing end.
• Review of Collection data proactively and identification of Gaps

Training

• A. Sampler/Business/U/w trainings.
• B. Vendor FCU training for sustained/Improved quality and delivery.

Additional Activities/Initiative

• A. Initiative undertaken for capability building of samplers/Vendors.
• B. Global directed behaviour face to face interaction which are effective in conducting/Setup fraud identification.
• Conducting assets verification and feedback
• New trigger identifications.