CPB - Front Office & Customer Experience Executive

Job Description

Festivals From India is hiring on behalf of their client, Chennai Photo Biennale, who are looking for a Front Office & Customer Experience Executive. The ideal candidate will be the first point of contact for everyone interacting with the space — whether in person, over the phone, or online. You play a central role in ensuring that the space runs smoothly, customers are responded to promptly, and operations are handled efficiently.

This is a hands-on role that requires strong organisational skills, reliability, and a consistent, detail-oriented approach.. The work is varied and often fast-paced, and the ability to manage multiple responsibilities calmly and reliably is essential.

About Chennai Photo Biennale:

Chennai Photo Biennale (CPB) is a non-profit arts organisation dedicated to fostering photography, visual culture, and public engagement with contemporary art in India. Established in 2015, CPB creates platforms for artists, photographers, curators, and cultural practitioners through exhibitions, festivals, educational programmes, workshops, publications, and community initiatives. Its flagship event, the Chennai Photo Biennale, is an international photography festival that brings together diverse voices and artistic practices from India and worldwide. Through its various programmes, including CPB Foundation and CPB Darkroom, the organisation aims to nurture creative talent, encourage critical dialogue, and make visual arts more accessible to wider audiences.

Please note:

1. The vetting process for this role comprises 2-3 rounds of interviews and may be followed by a brief assignment.
   
2. Festivals From India is hiring for this role on behalf of our client.
   
3. This is an on-site, full-time position based in Chennai.
   
4. Salary band for this role is available upon request.
   

Requirements

Essential Qualifications:

• Bachelor's degree in Business Administration, Hospitality, Commerce, Arts, or a related field (preferred).
  
• Proficiency in Microsoft Office or Google Workspace (Docs, Sheets, Gmail).
  
• Strong written and verbal communication skills in both Tamil and English.
  
• Basic understanding of office administration, bookkeeping, and customer service practices.
  

Essential Experience:

• 1–3 years of experience in a front office, administrative, hospitality, retail, studio operations, or customer service role.
  
• Knowledge of photography and analogue is a plus.
  
• Experience managing customer interactions across multiple communication channels (phone, email, WhatsApp, and in-person).
  
• Experience coordinating vendors, deliveries, procurement, and office operations.
  
• Familiarity with handling petty cash, maintaining records, and supporting routine administrative tasks.
  
• Experience assisting with events, workshops, or hospitality operations is an advantage.
  

Key Personal Attributes & Skills:

• Excellent interpersonal and customer service skills with a welcoming and professional approach.
  
• Highly organised with strong attention to detail.
  
• Punctual, dependable, and takes ownership of responsibilities.
  
• Proactive and able to anticipate operational needs.
  
• Calm and composed while managing multiple priorities in a fast-paced environment.
  
• Solution-oriented with strong problem-solving abilities.
  
• Flexible and adaptable to changing operational requirements.
  
• Team player with a collaborative attitude while also capable of working independently.
  
• Trustworthy and able to handle confidential information and financial responsibilities with integrity.
  

Requirements
Essential Qualifications: MA History of Art or MA Museology, Conservation of Art/Heritage, BFA/MFA, or MSc. In Chemistry from a recognised University Strong communication skills, with written and verbal proficiency in English Knowledge of at least one vernacular Indian language is ideal Competency in using IT systems, particularly Microsoft Excel, Word, and Powerpoint Essential Experience: 3-5 years of experience, ideally with an art gallery, museum or a private art collection Prior experience working with mixed media, managing physical artworks Prior experience working for a structured company Key Personal Attributes & Skills: Creative individual with drive, sincerity and ability to work efficiently and accurately according to instruction Ability to collaborate and work with a team to achieve common goals Highly organised and detail-oriented with good observation skills Values of adaptability and sincerity are critical A proactive approach to problem-solving with strong decision-making skills Conscientious attitude with the ability to handle precious objects with care Good time management skills with a proven ability to meet deadlines and work under pressure