Aon - Manager - System Delivery - Technical

Role Overview:

The primary responsibility of this role is to manage the day-to-day employee engagement, people management, performance management of team, External/Internal Stakeholder management, handling escalations, and ensuring Quality controls.

The SDM will oversee system deliveries, ongoing process improvements and will manage to agree financial margins within the client commercial model.

Key Responsibilities:

- Knowledgeable in Healthcare domain.

- Accountability for meeting KPIs across the service, including overview of ongoing key client projects.

- Maintaining and continuously improving the overall quality of system delivery.

- Ownership of the Change Order process for all regional Change Orders.

- Provision of final Impact Assessment and Estimates of effort/ costs.

- Working closely with the Business/Operations/Admin Team across different geographies to ensure output sent to the client is of a high quality and delivered within agreed timescales/SLAs.

- Financial awareness and management to margins and agreed metrics.

- Managing the day-to-day business relationship in the region, including proactive communication and responding to client priorities.

- Ensuring Demand Vs Capacity so that the team can be resourced effectively.

- People and Performance Management for the team.

- Hands-on experience in designing, developing, and maintaining ETL Required:

- Excellent verbal and written communication skills.

- Hands-on experience in designing, developing, and maintaining ETL workflows.

- Ability to communicate and design complex technical ideas.

- Ability to lead meetings and conference calls.

- Ability to negotiate Project Management.

- Ability to manage work streams in a project.

- Excellent time management & organizational skills.

- Proficiency in HTML, CSS, SQL, Config, Pervasive, TBS and H&B Domain acumen.

(ref:iimjobs.com)