Manager I - Rider Cluster Manager

Manager I - Rider Cluster Manager

LM Operations Department

No lengthy intro here, let’s get straight to the details, Zepto speed.

Responsibilities, aka, what we’d like you to deliver :

● Own daily rider operations across assigned clusters to ensure high fulfilment and

delivery performance.

●Track and improve key rider metrics such as attendance, on-time performance, delivery

efficiency, productivity, and compliance.

●Act as the first line of resolution for on-ground operational challenges and eliminate

bottlenecks quickly.

● Drive rider discipline, adherence to SOPs, and safety standards across shifts.

●Lead and mentor Rider Leads and Delivery Executives, ensuring proper training,

motivation, and performance management.

●Optimize routing, shift planning, and rider allocation using data-driven insights.

●Collaborate with city operations and central teams to implement engagement initiatives

and process improvements.

●Ensure high customer satisfaction by maintaining strong execution standards and

minimal service lapses.

●Identify performance gaps, conduct root-cause analysis, and implement corrective

actions to improve last-mile efficiency.

Are you who we're searching for:

●Qualification: Graduate

●Experience: 3–4 years in last-mile operations, fleet/rider management, or

e-commerce delivery.

●Strong understanding of rider performance metrics and cluster-level operations

●Proficiency in Excel and familiarity with dashboards and performance tracking

tools

●Strong people management and communication skills, especially with

ground-level teams

Sounds like we’re talking about you? Please add your application to our cart!

Why Zepto should be your next career move

This isn’t just a job; it’s a chance to be part of a once-in-a-generation story that

will shape the future of the Indian startup ecosystem. If you’re ready to go all in,

execute like never before, and create impact on a massive scale, there’s no better

place to do it than Zepto.

Want to make history together?