Guest Experience Manager

Job Description

Guest Experience Manager | Luxury Lodge | Kruger National Park

Kendrick Recruitment is currently seeking an experienced and guest-focused Guest Experience Manager for a luxury lodge located in the Kruger National Park. This is an exceptional opportunity for a hospitality professional with a passion for delivering personalised service and creating unforgettable guest experiences in a world-class safari environment.

Package

Salary: Negotiable, depending on experience

Live-in position

Requirements

• Previous experience in a Guest Experience, Front Office or Lodge Management role within a luxury lodge or five-star hospitality environment
  
• Exceptional guest relations and communication skills
  
• Strong leadership and organisational abilities
  
• High attention to detail with a passion for service excellence
  
• Ability to anticipate guest needs and create memorable experiences
  
• Experience coordinating guest activities, special occasions and personalised itineraries
  
• Strong administrative and computer skills
  
• Ability to work well under pressure in a remote environment
  
• Valid driver's licence advantageous
  

Key Responsibilities

• Deliver exceptional guest experiences throughout every stage of the guest journey
  
• Welcome guests on arrival and ensure seamless check-in and departure processes
  
• Manage guest requests, preferences and special occasions with professionalism and attention to detail
  
• Maintain the highest standards of hospitality and personalised service
  
• Coordinate closely with the front office, housekeeping, kitchen and guiding teams
  
• Handle guest feedback promptly and effectively, ensuring complete guest satisfaction
  
• Oversee daily guest activities and ensure smooth operational flow
  
• Train and mentor guest-facing staff to uphold luxury service standards
  
• Assist with lodge administration and reporting where required
  

This is an outstanding opportunity for a passionate hospitality professional to join a luxury safari lodge in the Kruger National Park and play a key role in delivering exceptional guest experiences.

Please note that if you do not hear from us within 7 working days, kindly consider your application unsuccessful.

Requirements
Experience