Jet2 Travel Technologies - Technical Delivery Manager

Job Description :

Role Purpose :

Accountable for the end-to-end delivery of TBS solutions, ensuring predictable, high-quality, and value-driven outcomes aligned to Jet2 strategic priorities.

The Technical Delivery Manager will lead the delivery of automation, low-code, and AI-enabled solutions across the TBS portfolio, ensuring strong governance, stakeholder alignment, and measurable business value.

Key Responsibilities :

1. Delivery Ownership & Execution :

- Own end-to-end delivery lifecycle from discovery through to BAU.

- Ensure all delivery aligns to the TBS delivery lifecycle and system design standards across technologies.

- Maintain clear oversight of status, risks, dependencies, and delivery outcomes.

- Ensure solutions are delivered on time, to scope, and to agreed quality standards.

2. Demand & Prioritisation :

- Partner with stakeholders to shape demand aligned to value, feasibility, and complexity.

- Support governance processes including Front Door and SteerCo prioritisation.

- Ensure only appropriate, high-value initiatives progress into delivery.

3. Stakeholder Management :

- Act as the primary interface between Business, TBS, and Delivery teams.

- Provide clear, concise, executive-ready updates.

- Build strong relationships through consistent, outcome-focused delivery.

4. Team Leadership & Delivery Performance :

- Lead a technical function within TBS Hub.

- Support the cross-functional team (Developers, BAs, SMEs).

- Drive a high-performance, delivery-focused culture.

- Ensure alignment across roles to reduce rework and improve flow.

- Act as a Final Reviewer and escalation point for design and delivery issues.

5. Governance, Risk & Control :

- Ensure adherence to TBS governance, standards, and controls.

- Identify and proactively manage risks, dependencies, and issues.

- Ensure all solutions meet security, regulatory, and operational standards.

6. Value Realisation & Reporting :

- Ensure all solutions have defined, tracked, and realised benefits.

- Provide consistent delivery and value reporting to SteerCo.

- Use data-driven insights to drive continuous improvement.

7. Continuous Improvement & Innovation :

- Drive improvements in delivery speed, quality, and consistency.

- Promote adoption of new automation, AI, and low-code capabilities.

- Support scaling of the TBS toolkit.

Key Performance Indicators (KPIs) :

Delivery Performance :

- 80% of initiatives delivered on time and to agreed scope.

- 10% of deployments with high-severity post go-live defects.

- 95% solution success rate / availability in BAU.

Governance & Control :

- 100% adherence to TBS delivery lifecycle and governance.

- 100% compliance with security, regulatory, and documentation standards.

- All key risks, issues, and dependencies tracked and reported regularly.

Value & Benefits Realization :

- 90% of solutions with defined and tracked benefits.

- Demonstrable delivery of ROI and business outcomes.

- Aligned to benefits such as cost savings, capacity release, and risk reduction.

Stakeholder Satisfaction :

- 85% stakeholder satisfaction score.

- Minimal escalations linked to delivery performance.

- Consistently high-quality, executive-ready reporting.

Demand & Throughput :

- 90% delivery aligned to prioritised SteerCo pipeline.

- No unmanaged or shadow delivery outside governance.

- Continuous improvement in cycle time and throughput.

Team Performance :

High-performing team evidenced by :

- Consistent delivery against commitments.

- Low rework and defect rates.

- Strong collaboration across Developers, BAs, and stakeholders.

Continuous Improvement & Innovation :

Measurable improvements in :

- Delivery efficiency.

- Reusability of solutions.

- Adoption of automation and AI capabilities.

- Active contribution to evolving the TBS operating model.

Skills & Experience Essential :

- Proven experience delivering technology or automation solutions end-to-end.

- Strong understanding of delivery governance, risk, and control frameworks.

- Ability to manage multiple stakeholders across business and technical teams.

- Strong communication and executive reporting capability.

- Experience driving process optimisation and automation initiatives.

- Experience with Power Platform, RPA, or AI-enabled automation.

- Exposure to AWS or cloud-based delivery environments.

- Experience in benefits tracking and ROI frameworks.

- Understanding of development and low-code enablement.

Key Behaviours :

- Outcome-focused with strong commercial awareness.

- Confident in prioritisation and decision-making.

- Strong accountability for live services, not just delivery milestones.

- Collaborative, pragmatic, and delivery-driven mindset.

(ref:hirist.tech)