Customer Service Specialist

Job Title: Customer Support Associate – International Voice/ Chat & Inbound Sales Location: Pune Job Overview We are looking for enthusiastic and customer-focused Customer Support Associates to join our International Voice, Chat & Inbound Sales team in Pune. The ideal candidate will be responsible for delivering exceptional customer service, handling inbound customer interactions, resolving queries, and identifying sales opportunities while ensuring a seamless customer experience. Key Responsibilities - Handle inbound customer calls and chat interactions for international clients in a professional and courteous manner. - Understand customer requirements, resolve queries, and provide accurate information. - Identify customer needs and recommend appropriate products or services to achieve sales targets (Inbound Sales). - Build rapport with customers while delivering an outstanding customer experience. - Ensure timely resolution of customer concerns and maintain high customer satisfaction scores. - Meet individual and team performance metrics, including quality, productivity, customer satisfaction, and sales targets. - Accurately document customer interactions and update CRM systems. - Adhere to company policies, process guidelines, and quality standards. Eligibility Criteria - Undergraduate and Graduate freshers are welcome to apply. - Graduates with experience in International Voice, Chat, Customer Support, or Inbound Sales processes are preferred. - Excellent verbal and written communication skills in English. - Strong interpersonal, problem-solving, and customer-handling skills. - Sales-oriented mindset with the ability to identify and convert customer opportunities. - Willingness to work in rotational shifts, including night shifts, as per business requirements. Work Schedule - 5-day work week - 2 rotational weekly offs - Rotational shifts (including night shifts) What We Offer - Competitive salary with attractive performance incentives. - Comprehensive training and career development opportunities. - Dynamic and inclusive work environment. - Opportunities for internal growth and career progression. How to Apply Interested candidates can share their updated CV via email Contact Person: HR Versha Singh WhatsApp: +91 7738031204 Email Id : Versha.Singh@wns.com