ServiceNow Application Support Engineers (ITOM / ITSM)

Job Description

We are looking for an experienced ServiceNow ITOM / ITSM Developer to join our team. We're hiring Application Support Engineers with expertise in ServiceNow IT Operations Management (ITOM) or ServiceNow IT Service Management (ITSM).

Required Skills:

• 3+ years experience in ServiceNow ITOM or ITSM
• Incident & Service Request Management
• ITIL Framework
• Strong troubleshooting and analytical skills
• Experience in application support
• Exposure to Generative AI, Agentic AI, Prompt Engineering, or AI-powered solutions is a plus

Role Highlights:

• Support and resolve critical application issues
• Work on incident management and system reliability
• Collaborate with cross-functional teams
• Contribute to AI-driven enterprise solutions and best practices

Education
Master in Computer Application (M.C.A), Bachelor of Science (B.Sc), Bachelor Of Technology (B.Tech/B.E), Masters in Technology (M.Tech/M.E), Master in Computer Management (M.C.M)
Skills Required
Application Support, Incident Management, Servicenow, Problem Management, Cmdb, Service Request Management, Monitoring, Itil, Troubleshooting, Analytical Skills, Stakeholder Management, Production Support, Itsm, ITOM