Customer Relationship Management Manager

Job Title: Customer Relationship Manager (CRM)

Location: Pitampura, New Delhi

Job Type: Full-time Work From Office

At Narayani Vastra, we believe customer experience is as important as the product itself. We’re looking for a proactive, customer-focused Customer Relationship Manager (CRM) to become the voice of our brand and ensure every customer interaction feels seamless, warm, and memorable.

If you enjoy solving problems, communicating with people, and creating exceptional customer journeys — we’d love to hear from you.

Key Responsibilities

* Handle customer queries across multiple channels including:

* Instagram DMs

* WhatsApp

* Emails

* Provide timely, professional, and empathetic customer support.

* Assist customers with order-related concerns and product queries.

* Manage returns and exchange requests end-to-end.

* Coordinate internally with operations and fulfillment teams to ensure smooth issue resolution.

* Maintain customer communication records and follow up where required.

* Ensure a high standard of customer satisfaction and brand experience.

* Identify recurring customer concerns and share actionable feedback with the team.

What We’re Looking For

* Excellent written and verbal communication skills.

* Strong customer service and problem-solving abilities.

* Comfortable handling multiple conversations simultaneously.

* Organized and detail-oriented.

* Ability to work in a fast-paced environment.

* Prior experience in CRM / customer support / fashion or D2C brands is preferred (but not mandatory).

* Familiarity with Instagram, WhatsApp Business, email support tools, and basic spreadsheets is a plus.

Why Join Us?

Work closely with a growing fashion brand

Dynamic and collaborative work environment

Opportunity to build meaningful customer relationships

Learn and grow within brand operations and customer experience

We’re looking for someone who can turn conversations into lasting customer relationships.