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Sprinklr
Technical Support Engineer - CCaaSSprinklr • Bengaluru / Bangalore
Technical Support Engineer - CCaaS

Technical Support Engineer - CCaaS

Sprinklr • Bengaluru / Bangalore
19 days ago
Job description

Role Responsibilities:

  • Troubleshoot technical issues and resolve customer inquiries via tickets.
  • Investigate customer-reported issues, debug software, and analyze logs to find root causes.
  • Develop and maintain product knowledge to ensure timely issue resolution.
  • Collaborate with cross-functional teams for product improvements and escalations.

Key Deliverables:

  • Timely resolution of customer issues, preventing ticket reopening and escalations.
  • Effective documentation for common troubleshooting and solutions.
  • Conduct quality assurance and provide feedback for product enhancements.
  • Meet SLAs and ensure smooth collaboration across teams for optimal support.


Skills Required
Javascript, Digital Marketing, Mysql, Crm, Technical Support

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Technical Support Engineer - CCaaS • Bengaluru / Bangalore

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