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Glympse Human Capital Services
International inbound voice process, WFHGlympse Human Capital Services • Bengaluru / Bangalore
International inbound voice process, WFH

International inbound voice process, WFH

Glympse Human Capital Services • Bengaluru / Bangalore
30+ days ago
Job type
  • Remote
Job description

Description

We are seeking a dedicated individual for the position of International Inbound Voice Process. This role involves handling customer inquiries from various international clients, ensuring high-quality service delivery while working from home in India.

Responsibilities

  • Handle inbound calls from international customers
  • Provide excellent customer service and support
  • Resolve customer queries and complaints effectively
  • Maintain accurate records of customer interactions
  • Follow up on customer inquiries as necessary
  • Collaborate with team members to enhance service delivery

Skills and Qualifications

  • Excellent verbal communication skills in English
  • Strong listening skills
  • Ability to work independently and in a team environment
  • Proficiency in using computer systems and software applications
  • Problem-solving skills and a customer-oriented mindset
  • Basic knowledge of CRM systems is a plus
  • Willingness to work flexible hours in a remote setup

Skills Required
Active Listening, Sales Skills, crm software, Technical Support, Customer Service
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International inbound voice process, WFH • Bengaluru / Bangalore

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