Operations Manager 2

At U.S. Bancorp India, we're on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Responsible for leading and overseeing the end-to-end loan boarding function, including managing team capacity, performance, and workflow distribution to ensure timely, accurate booking of commercial loans in alignment with SLAs and quality standards; driving a strong control environment by enforcing compliance with internal policies, regulatory requirements, and audit expectations; overseeing quality review processes to identify trends, reduce defects, and minimize downstream risk; partnering with business lines and internal operations teams to resolve escalations, improve documentation quality, and streamline intake processes; establishing clear procedures, training programs, and knowledge resources to build team capability and reduce reliance on SMEs; monitoring and reporting on key performance metrics (e.g., SLA adherence, quality, productivity, and error rates) to leadership; and leading continuous improvement initiatives across systems, processes, and collaboration models to enhance efficiency, consistency, and overall operational effectiveness.

Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s) - Understanding of applicable Federal and State laws and regulations - Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable - Good organizational, managerial and project management skills - Well-developed customer relations skills - Excellent interpersonal and verbal and written communication skills - Excellent supervisory and management skills - Ability to manage multiple tasks

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.


Skills Required
Compliance, performance metrics, Project Management, Financial Analysis