Customer Support Manager (Vadodra Gujrat)

Job Description – Customer Support Manager

Position: Customer Support Manager (ED-TECH)

Location: Vadodara, Gujarat

Experience: 12–15 Years

Salary: Up to 20 LPA

Industry: ED-TECH ONLY

Employment Type: Full-Time

Job Summary

We are looking for an experienced Customer Support Manager with a strong IT background to lead customer support operations, manage customer projects, and ensure excellent customer satisfaction. The ideal candidate should have strong leadership, technical, and communication skills.

Key Responsibilities

• Manage customer projects and coordinate with internal teams.
• Handle escalated customer issues and ensure timely resolution.
• Lead and mentor the Customer Support team.
• Conduct customer training sessions and product demonstrations.
• Maintain support tickets, reports, and service records.
• Improve customer support processes and operational efficiency.
• Provide technical support to customers and the Sales team.
• Monitor team performance and customer satisfaction.

Requirements

• 12–15 years of experience in Customer Support, Technical Support, or Service Delivery.
• Strong IT background.
• Excellent English communication skills.
• Leadership, analytical, and problem-solving abilities.
• Experience in team management and customer relationship management.

Location: Vadodara, Gujarat

Education
Bachelor Of Technology (B.Tech/B.E)
Skills Required
Client Management, Customer Care, Project Coordination, Problem Solving, Customer Relation, Customer Servicing, Team Managment, Handling Customer, Customer Executive, Ms Excel, Crm, Technical Support