AGM - Operations - Mumbai / Hyderabad Mall (Soft Service - Property Management)

Job description

Job description

• Supervise and manage Mall operations including property management, tenant management, customer service, contract services such as facility management, cleaning, security, maintenance etc.
• Ensure smooth day to day functioning of the Mall, facilitating good environment for retailers business activity and delightful customer experience.
• Identify key performance characteristics of each Retailer Category.
• Create and manage Data- base for the identified parameters.
• Knowledge of Retailing Presentation Issues like Lighting, Fixtures, Windows & Display

Signage

• Merchandising requirements & solutions
• Storefronts trends, Fit-out guidelines, Tenant Co-ordination

Supplier evaluation & selection

• Establish criteria for Vendor categorization and evaluation
• Maintain references for establishing credibility of Vendors
• Understand the commercial capabilities of Vendors

Supplier Management

• Maintain records for key Vendors for continuous evaluation based on delivery, quality and costs
• Review Vendor performance and taking corrective actions to ensure timeliness and quality of supplies

MIS

• Analyse and evaluate ongoing Business Performance
• Manage the business planning & budgeting process
• Timely and accurate reporting of Mall performance

Customer Understanding

• Develop an intimate knowledge of shoppers Attitudes and Behaviours
• Develop intimate knowledge of Retailers site selection criteria and other requirements, including their merchandising preferences

Safety

• Knowledge and operation of Fire Equipment
• Ensure safe practices in Mall

Traffic & Parking Control

• Understand the traffic movements in the Mall premises
• Management of Parking Spaces for effective utilization
• Road Safety

Liaison with Local Authorities

• Police
• Fire
• Hospitals

Crowd Control

• Understanding the crowd dynamics
• Plan for rush situations
• Understanding of panic situations

Customer Interaction

• Participate in the Development of Customer or Channel Specific Marketing Strategies • Provide input to the trade Proposition
• Contribute to category Management
• Customer Relationship Management Customer Satisfaction
• Understanding factors influencing customer satisfaction and dissatisfaction
• Monitoring RSI & CSI to identify changes in Customer preferences and market trends • Identify opportunities for improving customer satisfaction

Retailer Principles and Practices

• Elements of Retailing, including Principal types, ownership structures, and retailing terminology
• Price points, merchandising, advertisements

Additional Skills:

• Fluency in English
• Interpersonal & analytical skills
• Proficiency in MS Office
• Teamwork

Experience:

BHM/ BA/ B.com / BBA Qualification - Graduation is a must, Postgraduate in any field would be preferable Overall Experience of around 10-12 years of experience being the AGM/GM - Mall/Retail/Property management/Hotel Operation.

Interested Candidate, Kindly send the resume at [HIDDEN TEXT]

Warm Regards,

Aasma Shaikh

whats app - 8928574671

Skills Required
Maintenance, Facility Management, Security, Customer Relationship Management, Cleaning, Supplier Management, Proficiency In Ms Office, crowd control, signage, supplier evaluation, Property Management, Mis, Budgeting, Customer Service