Talent.com
ul solutions
Manager, Process Excellence - HRSD / HR Process Transformationul solutions • Bengaluru / Bangalore, India
Manager, Process Excellence - HRSD / HR Process Transformation

Manager, Process Excellence - HRSD / HR Process Transformation

ul solutions • Bengaluru / Bangalore, India
26 days ago
Job description
Responsibilities

  • Lead end-to-end redesign of HR processes across the employee lifecycle to improve efficiency, consistency, scalability, compliance, and employee experience.
  • Conduct current-state assessments to identify inefficiencies, bottlenecks, duplication, rework, and service delivery gaps; design and implement future-state solutions.
  • Simplify, standardize, optimize, and automate HR processes across HR Operations, Shared Services, and People Operations functions.
  • Develop and maintain process architecture, including process maps, workflows, SOPs, RACI frameworks, governance models, and process documentation.
  • Establish global process standards, operating procedures, controls, KPIs, and process ownership frameworks to drive consistency and operational excellence.
  • Lead HR Service Delivery (HRSD) transformation initiatives, optimizing case management, self-service capabilities, service delivery models, and employee support experiences.
  • Apply Lean, Six Sigma, Operational Excellence, Continuous Improvement, or Business Process Re-engineering methodologies to deliver measurable business outcomes.
  • Identify and deliver automation and digital transformation opportunities leveraging Oracle HCM, ServiceNow HRSD, and other HR technologies.
  • Partner with HRIS, HRIT, COEs, People Operations, and business stakeholders to implement process enhancements and system improvements.
  • Develop dashboards, reporting, and operational metrics to monitor KPIs, SLAs, cycle times, and process performance.
  • Lead stakeholder alignment, governance, and change management activities to ensure successful adoption of new processes and operating models.
  • Drive sustainable improvements that reduce manual effort, operational risk, and turnaround times while improving quality and employee experience.

Qualifications

Preferred Education

  • Bachelor's degree in Human Resources, Business Administration, Operations, or a related field
  • Master's degree (MBA or equivalent) is preferred

Preferred Experience

  • 10–14+ years of experience in HR Operations, Shared Services, People Operations, HR Service Delivery (HRSD), HR Transformation, or Process Excellence environments.
  • Proven experience leading end-to-end HR process redesign initiatives, from current-state assessment through future-state implementation and adoption.
  • Strong expertise in process excellence, including process mapping, process architecture, workflow design, SOP development, RACI frameworks, governance, and standardization.
  • Demonstrated success improving service delivery through cycle-time reduction, SLA improvement, operational efficiency, quality enhancement, and employee experience initiatives.
  • Experience applying Lean, Six Sigma, Operational Excellence, Continuous Improvement, or Business Process Re-engineering methodologies to solve complex operational challenges.
  • Hands-on experience driving process automation, workflow redesign, and digital transformation using Oracle HCM, ServiceNow HRSD, Workday, SAP SuccessFactors, or similar HR platforms.
  • Strong analytical and problem-solving skills with experience using KPIs, dashboards, operational metrics, and data-driven insights to drive improvements.
  • Experience influencing stakeholders and leading change across global, matrixed organizations while partnering with HRIS, HRIT, COEs, Shared Services, and business leaders.

Skills Required
Oracle Hcm, operational transformation, Automation, Process Improvement
Create a job alert for this search

Manager, Process Excellence - HRSD / HR Process Transformation • Bengaluru / Bangalore, India

Similar jobs

Acn S&C Gn - Tech Strategy & Transformation - Transformation Coach - Senior Manager

AccentureBengaluru, Republic Of India, IN

Purpose: To develop systems and processes to meet the placement objectives of the business school.Job Outline: As Director, you will be responsible for building the capacity and capability of your ... Show more

 • Promoted

Manager – People & Culture (Talent Acquisition & Talent Management)

ArthanBangalore, Karnataka, India
Quick Apply

While the role requires a comprehensive/generalist understanding of the entire employee lifecycle.The ideal candidate is someone who brings sharp market intelligence, outstanding stakeholder manage... Show more

Manager / Senior Manager – Digital PFM (PFM Domain Expert)

ArthanBangalore, Karnataka, India
Quick Apply

This is a strategic advisory position.You will own the macro-vision, set the strategic direction before implementation begins, and design the overarching frameworks for fiscal data integration.Oper... Show more

Ai Adoption & Hr/ Change Management/ Workforce Transformation Consultant

NTT DATABengaluru, Republic Of India, IN

AI Adoption & HR/ Change Management/ Workforce Transformation Consultant.AI Adoption & Workforce Transformation – plays a critical role in helping organisations reimagine the future of work through... Show more