Technical Support

Description

We are looking for a dedicated Technical Support professional to join our team in India. This role is ideal for freshers/entry-level candidates who are eager to start their careers in tech support and provide exceptional service to our customers.

Responsibilities

• Provide technical support and troubleshooting assistance to customers via phone, email, or chat.
• Diagnose and resolve hardware and software issues in a timely manner.
• Document customer interactions and solutions in the support ticketing system.
• Collaborate with other team members to improve support processes and customer satisfaction.
• Educate customers on product features and best practices.

Skills and Qualifications

• Strong understanding of computer systems, mobile devices, and other tech products.
• Basic knowledge of networking concepts and troubleshooting techniques.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Problem-solving skills and attention to detail.
• Familiarity with ticketing systems and remote support tools.
• Customer service orientation with a focus on customer satisfaction.
• For job assistance connect
• VIshalkumar - 8722512825

Skills Required
Technical Writing, Documentation, Windows, Scripting, Sql, Troubleshooting, Customer Support, Networking, Remote Support, Linux