Customer Support Executive

*Key Responsibilities:*

- Handle inbound customer interactions via chat with professionalism and empathy

- Understand customer issues and provide accurate, timely resolutions

- Maintain quality, productivity, and customer satisfaction metrics like CSAT/NPS

- Document chat interactions clearly and accurately in internal systems

- Manage multiple chat conversations simultaneously

Requirements

• 0–2 years of customer service experience; chat support preferred
• Strong written communication skills in English with excellent typing accuracy
• Familiarity with CRM tools or chat platforms
• Exposure to healthcare, insurance, or managed care processes is preferred
• Ability to resolve customer queries efficiently with attention to detail

Skills Required
Chat Support