Sr. Professional Services Consultant

The Sr. Professional Services Consultant is a member of our consulting group that delivers configurable solutions to our end user customers and partners. The Professional Services Consultant is represented to our Partners and End Users as being the subject matter expert in the configuration and customization of Tungsten Automation Corporation products.

Key Responsibilities

The Sr. Professional Services Consultant must be able to:

• Deliver Tungsten Automation Corporation solutions to customer based on requirements document
• Provide technical leadership to customer on the Tungsten Automation Corporation solution as configured to the customer's requirements
• Work closely with project manager to keep projects on schedule and within budget
• Function as the Tungsten Automation Corporation subject matter expert when onsite at the customer's location
• Work independently in developing a solution per the customer's requirements
• Document all customer-specific configurations
• Install Tungsten Automation Corporation configuration in customer environments when not implementing cloud / SaaS solutions
• Utilize AI-enabled tools (e.g., chatbots, document automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards
  
  

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.


Required Skills

• Strong written communication, clear verbal communication and presentation skills to enable interactions with a global employee and customer base
• Multiple language skills are a plus (E.g., French, German, Dutch, etc.)
• Consultative communications style, effective listener
• Work collaboratively with team members, understand team objectives and help team meet these objectives
• Understand customer's goals and objectives
• Adhere to established work schedule and plans
• Demonstrate attention to detail
• Demonstrate strong listening skills, asking questions to clarify for understanding
• The ability to develop and manage multiple projects and project teams simultaneously while remaining detail-oriented
• Strong technical, analytical, and problem solving/troubleshooting skills
• Understanding of software development, architecture and customization
• Familiarity with Enterprise Application Services
• SQL Server based skills; in areas such as MS SQL Server architecture, design, and tuning
• Experience writing scripts using SQL, PL/SQL, and ASP.NET programming languages
• Ability to understand the functional design and technical project requirements
• Working knowledge of one of the following domain: AP, AR, Payroll, HR, etc. workflow, BPR and/or SAP
• Escalate support issues with appropriate internal resources when necessary
• Transfer/share technical knowledge to others team members
• Accurately and professionally document all work
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Visio)
• Ability to work alternative shift and client hours when necessary
• Ability to travel to customer project locations as needed
• Skills in prompting AI systems and assessing output quality
• Ability to leverage AI to ideate, develop, and scale to the needs of their department
  
  

Required Experience

• Experience with Tungsten Automation Corporation products or equivalent products from both a functional and technical perspective
• Bachelor's Degree or equivalent in Computer Science, Information Systems or related specialization.
• 6+ years' experience in the field or a related area preferred
• Must have excellent communication skills, strong organizational abilities and a high degree of attention to detail.
• Consultative communications style, effective listener
• Good presentation and organization skills
• Ability to collect and document business requirements, technical requirements and process flows
  
  

Tungsten Automation Corporation is an Equal Opportunity Employer M/F/Disability/Vets
Skills Required
Pl Sql, Sql, Microsoft Office Suite, Asp.net, Sql Server