It's never been a more exciting time to join Vistra.
At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.
But progress only happens when people come together and take action. And we're absolutely committed to building a culture where our people can do just that.
We have an exciting opportunity for you to join our team as SAP Client Delivery and Order To Cash – Lead SME, reporting to the CD/O2C – Business Process Owner, this full-time and permanent position is based in Mumbai, India and offers regional coverage, allowing you to make a significant impact to our team and its' growth.
Key responsibilities:
- Collaborate with project managers and stakeholders to identify inefficiencies and improve project-related processes within SAP Project Systems Module.
- Leverage SAP PS functionalities like time-sheeting, resource planning, budgeting, and revenue recognition to drive project success.
- Lead and support the design and implementation of SAP PS during system rollouts, upgrades, or enhancements.
- Work closely with functional teams to ensure seamless integration of SAP PS with other modules such as Order To Cash, Record to Report, and SAP Analytics Cloud BI Reporting
- Act as the Client Delivery workstream lead, and responsible for signing off all the deliverables of the workstream
- Manage SMEs that will actively participate and drive the data collection for Client and Customer Project Data for all legal entities, and drive migration into SAP.
- Agree and establish key performance indicators (KPIs) to measure the effectiveness of project management related processes (e.g., project cost adherence, resource utilization, project delivery timelines).
- Utilize SAP reporting tools (e.g., SAP Analytics Cloud) to generate insights and dashboards for real-time project execution monitoring.
- Analyse project data and provide actionable recommendations to improve project performance.
- Partner with project managers, finance teams, and executives to understand business needs and ensure SAP PS processes address those needs effectively.
- Actively participate in design workshops and discussions that will enable the definition of and implementation of SAP Standard processes within Vistra.
- Act as a liaison between business O2C/CD users and other SAP programme teams in such way that facilitates a smooth execution of programme activities.
- Always ensure adherence to the programme strategy and timelines and support actively the O2C/CD Business Process Owner and the SAP Programme Director as required.
- Contribute to the scoping and development of a training programs for SAP Operations end-user to ensure they understand and can effectively use SAP for their day-to-day activities.
- Provide ongoing support and guidance to end users to resolve process or system-related issues.
- Ensure knowledge transfer and create where necessary comprehensive documentation for SAP related processes or SAP Operating Procedures.
- Identify opportunities for process improvements and automation to increase efficiency
- Ensure adherence at all times of SAP best practices
- Ensure that SAP Client Delivery and Order to Cash processes adhere to organizational policies and regulatory requirements.
- Identify risks in project workflows and propose mitigation strategies.
- Work with other Global Business Process & Data Owners and SMEs, in managing pro-actively business risks or issues where applicable
- Ensuring compliance with any local Legal, Regulatory and Fiscal requirements
- Actively support the rollout and adoption of new SAP SAC BI Reports across the region/markets for which this role is responsible
- Support and actively promote the adoption of a Global template and standard processes.
- Regular stakeholder reporting
Key requirements:
- Minimum of 10 years' experience in Operations and Billing
- Leadership experience
- Strong experience in similar role in similarly complex organisation
- Strong ERP system understanding
- Strong analytical, organisational, and problem-solving skills
- Proven ability to operate in complex delivery engagements
- Strong communication and interpersonal skills to work effectively with internal teams and other stakeholders
- Understanding of Client Deals setup, Pricing and Billing.
- Experience in similar role in similarly complex organisation
- SAP S4 Exposure, particularly on the Client Delivery and/or Order to Cash modules
- Demonstrated academic and professional achievement, including a bachelor's degree following and/or an accounting qualification
- A proven ability to orchestrate multiple teams to deliver against an agreed plan.
- Strong team management skills
- Able to juggle multiple initiatives and issues simultaneously, including shifting priorities and timelines
- Able to see the big picture – thinking strategically and long-term – but also to roll up one's sleeves and get into the detail as required
- Strong analytical skills
- Attention to detail and high level of accuracy. This is particularly relevant for client data and customer project / pricing data collection activities that will be required for legal entities not yet setup in SAP S4.
- Ability to work under pressure and tight deadlines
- Committed to resolving problems; and to high quality deliverables in an expedient manner on the timelines agreed
- Open, honest, and collaborative leadership and people management style; leading by example and modelling best behaviours
- Excellent written and verbal communication with the ability to influence at all levels
Company Benefits:
At our Vistra India office, we believe in putting our employees' well-being first! We offer a hybrid working arrangement.
Additionally, we provide attractive insurance benefits, excellent job exposure and career prospects.
If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!
Skills Required
Client Delivery, Order To Cash, Project Management, Sap Ps, Billing
