Order Management

Primary Purpose - The Order Management Specialist II provides support throughout the sales cycle by processing complex customer orders and quotes and conveying the information to internal customers. This includes everything from the time the order is received until the product ships and invoices. This role is responsible for working with management and staff throughout the organization to continuously improve processes and procedures, develop best practices and train accordingly. - Major Responsibilities - Accurately and completely process orders from customers, sales representatives or dealers for both finished goods and parts. - Verify pricing and discounting conditions of sales, customer's identity and location, shipping instructions, etc. to ensure data accuracy. - Collaborate with and gather information from other departments including in order to obtain information that will improve the customer experience, i.e., Production Planning, Sales, and Credit teams - Proactively review orders and inventory in order to better align both. - Assist in knowledge transfer to Tier I team members. - Process credit card orders and rebates. - Analyze incoming order volume (EDI, Portal, Manual Entry, etc.) and proactively address potential order flow issues to optimize customer experience. - Act as SAP Super User within functional area as assigned - Produce training documentation and process flows for designated workstreams - Other tasks as assigned Education - High School Diploma or GED - 2 years' experience in order management, customer support or inside sales Knowledge / Skills / Abilities - Proficient with Microsoft Office products - Ability to manage a high volume of emails and transactions with a high level of attention to detail and accuracy - Effective communication, listening, administrative, time management and organizational skills - Ability to quickly evaluate a problem and provide effective solutions with a mutually beneficial outcome - Strong business acumen - Demonstrated ability to function effectively in a fast-paced team environment, while also having the ability to work independently and deliver results. - Excellent customer service and data entry skills. - Assertive, self-directed, and motivated, as well as possessing a positive attitude; Ability to work overtime during peak seasons