Consultant - Knowledge Management Specialist

Job Title- Knowledge Management Specialist

Position type- Full Time

Work Location- Gurgaon/Bangalore

Working style- Hybrid

Shift Time- 8AM to 5 PM/12PM to 9PM IST

Required education and certifications critical for the role-

Graduates

Required years of experience -

1-4+ years of experience in knowledge management, operations, service delivery, or process improvement environments

AON IS IN THE BUSINESS OF BETTER DECISIONS

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.

GENERAL DESCRIPTION OF ROLE:

In this role, you will ensure that operational knowledge, SOPs, and best practices are systematically captured, governed, and accessible across the organization.

You will work closely with Operational Teams and Operations Performance Sustainability Leads to maintain a trusted single source of truth and ensure that knowledge assets actively support performance, consistency, and continuous improvement.

JOB RESPONSIBILITIES

The colleague is responsible for:

• Owning and maintaining a single source of truth for SOPs, playbooks, templates, and training assets
• Establishing and enforcing standards for documentation structure, version control, and review cadence
• Ensuring accuracy, relevance, and usability of knowledge assets, including retiring outdated content
• Partnering with Operations Performance Sustainability Leads to embed knowledge into daily operational routines
• Capturing outputs from continuous improvement initiatives into updated SOPs and playbooks
• Ensuring improvements are documented in a way that supports sustainment and scalability
• Collaborating with operational teams and leadership to align knowledge priorities with business needs

SKILLS/COMPETENCIES REQUIRED :

• Experience in knowledge management, operations, service delivery, or process improvement
• Strong ability to structure and simplify complex information into clear, usable documentation
• Experience working with SOPs, playbooks, or training content
• Strong attention to detail with focus on quality, consistency, and governance
• Strong stakeholder collaboration skills across teams and leadership
• Good communication skills, with the ability to work with international stakeholders
• Ability to manage multiple priorities and maintain structured documentation processes

HOW WE SUPPORT OUR COLLEAGUES

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.

Furthermore, all colleagues enjoy two 'Global Wellbeing Days' each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!

Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant, and more valued.

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Skills Required
Service Delivery, Version Control, Sops, Training Content, Process Improvement