Lead Franchise Stores

Job Description

LEAD FRANCHISE STORES

Position Level: Lead Level
Department: Customer Experience - Retailing
Reports To: Head Retailing (Utpal Soni)
Location: Pan India
Employment Type: Full-Time

Job Purpose

Drive comprehensive franchise store network development and management across India while ensuring superior franchise partner success, consistent brand experience delivery, and network profitability through strategic franchise development, partner support, performance management, and business growth initiatives to maximize franchise network contribution to overall business objectives.

Strategic Context & Scope

Business Impact: Franchise network management covering 1000+ franchise stores across multiple formats with revenue influence of 1000+ Cr and comprehensive franchise partner ecosystem development.

Core Competencies Required

Franchise Management: Advanced expertise in franchise business models, partner development, performance management, and franchise system optimization

Business Development: Strong capabilities in partner acquisition, market development, growth planning, and revenue optimization strategies

Relationship Management: Excellence in stakeholder management, partner communication, conflict resolution, and long-term relationship building

Retail Operations: Understanding of retail operations, brand consistency, quality assurance, and customer experience delivery across franchise network

Key Result Areas & Strategic Accountabilities

1. Franchise Network Development & Expansion

• Market Expansion: Drive strategic franchise network expansion into key markets ensuring optimal geographical coverage and market penetration
• Franchise Model Optimization: Continuously refine franchise models including investment requirements, operational frameworks, and support structures
• Territory Planning: Develop comprehensive territory planning ensuring balanced market coverage without franchise partner conflicts

2. Franchise Partner Support & Success Management

• Onboarding Excellence: Implement comprehensive franchise partner onboarding including training programs, operational setup, and launch support
• Ongoing Support: Provide continuous support including business coaching, operational guidance, marketing assistance, and performance improvement
• Training Programs: Develop and deliver training programs covering product knowledge, sales techniques, customer service, and operational excellence
• Business Development Support: Assist franchise partners in local business development, customer acquisition, and revenue growth initiatives

3. Performance Management & Quality Assurance

• Performance Monitoring: Monitor franchise partner performance across sales metrics, customer satisfaction, operational standards, and brand compliance
• Quality Standards: Ensure consistent brand experience and quality standards across all franchise locations through regular audits and corrective actions
• Issue Resolution: Implement effective issue resolution processes addressing operational challenges, performance gaps, and franchise partner concerns
• Best Practice Sharing: Identify and disseminate best practices across franchise network to improve overall performance and profitability

4. Franchise Business Optimization & Growth

• Revenue Optimization: Drive revenue growth across franchise network through pricing strategies, product mix optimization, and sales enhancement initiatives
• Digital Integration: Support franchise partners in digital adoption including e-commerce integration, digital marketing, and online customer engagement
• Innovation Implementation: Roll out new products, services, and business innovations across franchise network ensuring consistent implementation
• Profitability Enhancement: Work with franchise partners to optimize operational costs, improve margins, and enhance overall business profitability

Skills Required
dealer operations