User Support On-site Technical Support

User Support - On-site Technical Support Location Mumbai Business Area Sales and Client Service Ref #

Description & Requirements

Bloomberg is a global leader in business and financial information news and insight and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And to ensure the best experience for our 26000 employees across more than 150 locations around the world we provide the spaces and systems that allow our teams to work together with agility productivity and collaboration no matter where they are.
Our Bloomberg On-Site Support (BOS) teams work with urgency to provide 24/7 on-site technical solutions to Bloombergs internal and external customers in more than 75 countries. Our customers rely on our technology and the support that we provide to be able to do their jobs in a dynamic demanding technology-focused environment. The team are all highly skilled specialists who are able to assist with all Bloomberg hardware (PCs biometric devices routers) software and networking infrastructure. We are a one-stop shop of on-site support and do not leave until the job is done.
Whats the roleYou operate as a Technical Support Associate when you are on-site and make valuable contributions to our customers because of your expertise within Bloomberg working closely with other Enterprise Technology teams. You pride yourself in offering top-notch customer solution-focused service by being able to understand and pre-empt needs as well as deliver personal on-the-ground value and assistance spotting gaps and implementing changes. You are the calm voice and cool head in a fast-paced environment but you understand urgency work hard have commercial acumen and are customer service driven. Our customers internally and externally count on you daily. Our team is tight but our culture is wide open just like our spaces. We challenge and support each other.
This is an on-site role based in Bloombergs Mumbai office
Well trust you to:

• Flexibly support internal and external customer technical needs to resolution
• Troubleshoot technical issues (desktop network connectivity etc.) both in the customers environment (onsite) as well as remotely
• Deliver an extraordinary level of customer service under pressure whilst maintaining focus on solving the issue
• Accurately detail fixing steps and resolutions using our proprietary ticketing system

Youll need to have:

• Demonstrated experience in helpdesk desktop support or technical support within an enterprise environment
• Extensive experience working with PC software/hardware networking devices Windows OS
• Exposure to networking technology (networking hardware TCP/IP LAN and WAN)
• Data centre experience
• Excellent interpersonal and customer-facing skills
• Strong communication skills in English and Hindi
• Willingness to travel to customer sites to provide onsite support as needed
• Flexible coverage schedule to accommodate occasional evening weekend work (time off in lieu)

Wed love to see:

• Programming knowledge

If this sounds like you:Apply if you think were a good match. Well get in touch to let you know what the next steps are but in the meantime feel free to have a look at this: BloombergWere individuals with diverse backgrounds talents and experiences who take on big challenges and create even bigger impact through our work. Were interested in what makes you you and how we can create opportunities for you to channel your unique personal energy and grow to your fullest potential.

Learn more about our office and benefits:India Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture values and the people behind our success.
Employment Type : Full Time
Experience: years
Vacancy: 1