Customer Support Executive | Freshers & Experienced in Kolkata Ct: 99868.07212

Description

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in Kolkata. This role is ideal for both freshers and experienced candidates looking to start or advance their career in customer service. The successful candidate will be responsible for providing exceptional support to our customers, ensuring their inquiries and issues are addressed promptly and professionally.

Any Graduate / 12th pass / Diploma can apply

Hiring for Domestic & International Process

Freshers ctc 15k to 18k

Exp Upto 25k

To schedule an interview RING 9986807212

Responsibilities

• Provide timely and accurate information to customers regarding products and services.
• Resolve customer complaints and issues effectively and efficiently.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Keep records of customer interactions and transactions in the CRM system.
• Follow communication procedures, guidelines, and policies.
• Collaborate with team members to improve customer service processes.

Skills and Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Proficiency in using customer service software and tools.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong attention to detail and organizational skills.
• Basic understanding of customer service principles and practices.

Education
Bachelor of Music Education (B.M.E.), Bachelor in General Studies (BGS), Bachelor of Commerce (B.Com), Bachelor in Hotel Management (B.H.M), Bachelor of Education (B.Ed), Bachelor of Social Work (B.S.W)
Skills Required
Bpo, Domestic Process, Communication Skills, Problem Solving, Time Management, Multitasking, Customer Support, Product Knowledge, International Bpo, crm software, Domestic BPO, Non Voice, Customer Service