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Adani Gas
Plaza ManagerAdani Gas • Chennai, India
Plaza Manager

Plaza Manager

Adani Gas • Chennai, India
13 days ago
Job description
Responsibilities

  • Toll Management and Quality Assurance:
  • Plan, execute, and monitor all aspects of toll operations to ensure adherence to quality standards and procedures.
  • Investigate discrepancies, violations, and operational issues to maintain revenue integrity.
  • Supervise front desk administration, Point of Sale operations, and customer service interactions.
  • Manage toll collection operations daily, including staff direction and performance monitoring.
  • Monitor toll collection performance, identify improvements, and implement service enhancements.
  • Traffic Flow Management and Technical Support:
  • Utilize monitoring software and tools to optimize traffic flow at toll plazas.
  • Ensure all equipment and systems function optimally for efficient toll collection.
  • Provide operational and technical guidance to staff, advising on operational matters.
  • Conduct traffic surveys to inform decision-making and enhance service delivery.
  • Handle end-user complaints promptly, implementing measures for resolution and recurrence minimization.
  • Execute traffic surveys and assist customers as needed.
  • Revenue Reconciliation:
  • Ensure accurate reconciliation of toll revenue with transaction records
  • Minimize mis-classification, exemption and violation on daily basis to check against pilferage and leakage of revenue..
  • Identify discrepancies or irregularities in revenue collection and implement corrective measures.
  • Coordinate with finance and accounting teams to resolve reconciliation issues promptly.
  • Reporting and Compliance:
  • Prepare weekly/monthly MIS reports on operational processes, productivity, and revenue collection.
  • Monitor performance metrics, identify areas for improvement in toll collection systems.
  • Ensure compliance with regulatory requirements and service level agreements.
  • Customer Service and Front Desk Administration:
  • Supervise front desk administration, Point of Sale (POS), and customer services to maintain high service standards.
  • Ensure prompt service delivery and handle customer inquiries and complaints effectively.

Internal Stakeholders

Projects Team

External Stakeholders

Client (NHAI)

Banks

IE

Local Administration

Police / Health Services

Contractors

Qualifications

Education Qualification:

Essential: Graduation in any discipline

Work Experience: 8-12 years

Note: Candidates must have proficiency in the Tamil language
Skills Required
Reporting, Quality Assurance, Customer Service
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Plaza Manager • Chennai, India

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