Job Description :
Key Responsibilities :
- Administer, configure, and maintain Fortinet (FortiGate) and Cisco ASA firewalls, including policies, NAT, VPNs, and security profiles.
- Manage and troubleshoot Ruckus wireless LAN controllers and access points, including SSIDs, WLAN policies, and RF optimization.
- Configure, monitor, and troubleshoot LAN/WAN networks - routing, switching, VLANs, and connectivity issues.
- Manage site-to-site and remote-access VPN tunnels (IPSec/SSL) across Fortinet and Cisco platforms.
- Act as a key technical point of contact for US customers - diagnose, resolve, and escalate network and security incidents within SLA.
- Perform proactive monitoring, alerting, and capacity/performance analysis of network devices.
- Apply firmware upgrades, patches, and configuration changes following change management procedures.
- Document network configurations, diagrams, runbooks, and incident records.
- Communicate clearly with US customers via phone, email, chat, and ticketing tools, providing timely status updates.
- Conduct root-cause analysis for recurring issues and recommend permanent fixes.
- Coordinate with OEM/vendor support (Fortinet, Cisco, Ruckus) for hardware/software issues.
(ref:hirist.tech)