Lead - Online Reputation Management

We're Hiring | ORM Lead | Gurgaon | 12+ Years

We're looking for an experienced ORM Lead to join one of the leading Marketing & Digital Communications companies based in Gurgaon.

Role: ORM Lead

Location: Gurgaon

Experience: 12+ Years

Key Requirements:

- 12+ years of experience in Online Reputation Management (ORM), Digital Marketing, or Customer Experience.

- Mandatory agency experience in Digital Marketing, PR, or Media.

- Expertise in ORM Strategy, Crisis Management, Reputation Management, and Social Listening.

- Hands-on experience with tools like Brandwatch, Sprinklr, Meltwater, Talkwalker, Hootsuite, Locobuzz, Simplify360, or similar platforms.

Monitor and analyze social media sentiment and search engine results to identify potential reputational risks before they escalate.

- Lead crisis communication efforts by coordinating with legal, PR, and internal teams to provide swift, effective responses to negative feedback or public incidents.

- Cultivate strong relationships with key digital platforms and influencers to leverage advocacy and improve overall brand perception.

- Translate complex data insights into actionable reports for senior leadership, demonstrating the direct impact of reputation management on customer acquisition and retention.

- Mentor and guide junior team members to maintain high standards of service delivery and operational excellence across all client accounts.

- Proven experience managing enterprise clients, 24x7 operations, and leading teams of 30+ members.

Interested candidates can share their updated CV

(ref:iimjobs.com)