Talent.com
Axestrack
Customer Success AssociateAxestrack • Jaipur, Rajasthan, India
Customer Success Associate

Customer Success Associate

Axestrack • Jaipur, Rajasthan, India
30+ days ago
Job description

Position: Customer Success Associate

Location: Jaipur

Job Type: Full Time

Website: www.axestrack.com


About Company:

Axestrack is India’s leading provider of Digital Logistics Solutions for Heavy Commercial Vehicles, and the only Indian company to be ever featured in Gartner’s Market Guide for Fleet Management. We are proud to hold a dominant position in the Indian market and are actively expanding across Africa, the Middle East, and the US. Our innovative approach and scalable platforms are transforming logistics for the modern world.


Role Overview:

We are looking for a Customer Success Associate who will serve as the primary point of contact for our key clients, ensuring seamless onboarding, prompt support, and successful adoption of our SaaS solutions. The ideal candidate will be agile, proactive, and customer-focused, with a strong ability to resolve issues swiftly and identify opportunities for upselling and retention.


Key Responsibilities:

  • Manage a portfolio of key accounts, ensuring a high level of customer satisfaction and product adoption.
  • Drive the onboarding process for new clients, ensuring smooth setup and integration of our SaaS solutions into their operations.
  • Provide ongoing support to clients, addressing any issues, troubleshooting, and ensuring the platform is being used effectively.
  • Work closely with clients to understand their needs, propose solutions, and identify opportunities for upselling additional features or services.
  • Conduct regular business reviews with clients to measure success, discuss feedback, and ensure alignment with their business goals.
  • Collaborate with cross-functional teams (sales, product, engineering) to ensure a seamless experience for clients.
  • Travel: Occasional travel to client locations for meetings, product demonstrations, training, and on-site support.
  • Monitor and report on key account health, proactively addressing any risks or challenges.
  • Work to enhance customer experience, ensuring maximum product value and long-term customer retention.


Requirements:

  • Graduate from good college (B.Tech or MBA is preferred) with a minimum of 2 year of experience.
  • Experience: Minimum 2-5 years of experience in a Customer Success or Key Account Management role, ideally within SaaS, logistics, or supply chain industries.
  • Strong understanding of SaaS solutions and experience with software products.
  • Proven ability to build and maintain strong client relationships.
  • Excellent communication and presentation skills, with the ability to interact effectively at all levels within a client organization.
  • Ability to work independently and manage multiple key accounts.
  • Willingness to travel occasionally for client meetings, on-site visits, and training sessions.
  • Experience in upselling and driving product adoption within accounts is a plus.
  • Strong problem-solving abilities and a customer-focused mindset.


Preferred Skills:

  • Familiarity with the logistics and supply chain industry.
  • Experience with customer onboarding, product training, and support.
  • Knowledge of SaaS-based solutions and their implementation in business operations
Create a job alert for this search

Customer Success Associate • Jaipur, Rajasthan, India

Similar jobs

Customer Success Executive

StatusbrewJaipur, Rajasthan, India

Statusbrew is a social media management platform used by teams and agencies worldwide to schedule content, manage engagement across 20+ channels, run analytics, and moderate conversations, all from... Show more

 • Promoted

Account Manager

TestGrid.ioJaipur, Rajasthan, India

Job Title: Account Manager Role Summary: The Account Manager (AM) will be the primary owner of commercial health, revenue retention, and account expansion at TestGrid.This role bridges the gap ... Show more

 • Promoted

Growth & Lead Generation Manager (Remote)

First Choice Business Debt SolutionsJaipur, Rajasthan, India
Remote

Company Description First Choice Business Debt Solutions is dedicated to helping small businesses, particularly Construction, Trade, and Trucking companies, overcome financial hardships caused by M... Show more

 • Promoted

Customer Success Manager - SMA

BrightEdgeJaipur, Rajasthan, India

About the Company BrightEdge Location: Bengaluru / Mumbai / Delhi / Pune (Remote) Experience: 3-8 years Timings - EST / PST (4:30 PM to 1:30 AM IST) Customer Success Manager Level Senior Indi... Show more

 • Promoted

Associate Sales Manager

Taevas Life SciencesJaipur, Jaipur (district); Jaipur (division); Rajasthan, IN

Experience in Medical device is mandat.The Sales Specialist will be pivotal in driving product sales, engaging with healthcare professionals, and showcasing our products' value.This role demands go... Show more

 • Promoted

Customer Service Operations Specialist

Sanghi ClassicJaipur, Jaipur (district); Jaipur (division); Rajasthan, IN

Luxury is defined not only by the product, but by the people who represent it.BMW Sanghi Classic is looking for enthusiastic, confident, and customer-focused professionals to join our Client Relati... Show more

 • Promoted

Loyalty Program Manager

LoyyalJaipur, Rajasthan, India

Company Description Loyyal is a leader in loyalty innovation, delivering an Enterprise SaaS Suite powered by patented blockchain technology.The company focuses on transforming the loyalty industry... Show more

 • Promoted

Customer Success Manager

TestGrid.ioJaipur, Rajasthan, India

Job Title: Customer Success Manager Role Summary : The CSM will play a critical role in ensuring customer satisfaction, product adoption, and long-term success.This role requires a strong blend o... Show more

 • Promoted

Account Executive - Global

ShipdayJaipur, Rajasthan, India

The company: At Shipday, we are arming the rebels in local delivery space.Shipday's mission is to democratize access to easy, affordable local delivery solutions for small businesses all over the w... Show more

 • Promoted

Customer Experience Advisor (full time & part time)

TPJaipur, Jaipur (district); Jaipur (division); Rajasthan, IN

We’re Hiring || Customer Service Representative Location: Jaipur (Sitapura )Process: International E Commerce Proces sShift Details: Rotational Shift sWorking Days: 5 Days a Wee kWee... Show more

 • Promoted

Customer Support Specialist - Training

TPJaipur, Jaipur (district); Jaipur (division); Rajasthan, IN

WE ARE HIRING AT TELEPERFORMANCE! Are you looking to kickstart or grow your career in Customer Support? We are actively hiring for E-Commerce Blended Process for TP Jaipur location! Shifts: Rota... Show more

 • Promoted

Enterprise Account Executive - US

Aelum Consulting - ServiceNow Premier PartnerJaipur, Rajasthan, India

About Aelum Consulting Aelum Consulting is a ServiceNow Partner helping enterprises accelerate digital transformation through workflow automation, enterprise service management, AI-driven solution... Show more

 • Promoted

Customer Success Associate (Finance)

AxestrackJaipur, Jaipur (district); Jaipur (division); Rajasthan, IN

Customer Success Associate Location : Jaipur Job Type : Full Time Website: Axestrack is India’s leading provider of Digital Logistics Solutions for Heavy Commercial Vehicles, and the only... Show more

 • Promoted

Project Associate - Sales

AxestrackJaipur, Jaipur (district); Jaipur (division); Rajasthan, IN

Customer Success Associate Location : Jaipur Job Type : Full Time Website: Axestrack is India’s leading provider of Digital Logistics Solutions for Heavy Commercial Vehicles, and the only... Show more

 • Promoted

Customer Support Executive

JMD Technologies Inc.Jaipur, Jaipur (district); Jaipur (division); Rajasthan, IN

Job Description – Customer Support Executive (Hospitality Process).Customer Support Executive – Hospitality Process (MS).We are looking for dynamic and customer-focused professionals with a hospita... Show more

 • Promoted

Customer Support Specialist

Hem Securities Ltd.Jaipur, Jaipur (district); Jaipur (division); Rajasthan, IN

We are hiring Support Executives / Senior Support Executives to handle client queries related to trading, demat, and financial services through calls, emails, and live chat.Ideal candidates have pr... Show more

 • Promoted

Associate, Project Finance

AxestrackJaipur, Jaipur (district); Jaipur (division); Rajasthan, IN

Customer Success Associate Location : Jaipur Job Type : Full Time Website: Axestrack is India’s leading provider of Digital Logistics Solutions for Heavy Commercial Vehicles, and the only... Show more

 • Promoted

Account Executive

TestGrid.ioJaipur, Rajasthan, India

Account Executive (AE) Experience: 3–7 years in B2B SaaS Sales (with European market exposure preferred) Department: Sales & Growth About TestGrid TestGrid is a leading provider of end-to-end au... Show more

 • Promoted

Enterprise Account Executive - Middle East & APAC

Aelum Consulting - ServiceNow Premier PartnerJaipur, Rajasthan, India

Aelum Consulting is a ServiceNow Partner helping enterprises accelerate digital transformation through workflow automation, enterprise service management, AI-driven solutions, and consulting servic... Show more

 • Promoted

Customer Success Associate

AxestrackJaipur, Jaipur (district); Jaipur (division); Rajasthan, IN

Axestrack is India’s leading provider of Digital Logistics Solutions for Heavy Commercial Vehicles, and the only Indian company to be ever featured in Gartner’s Market Guide for Fleet Management.We... Show more