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Detailed Technical Responsibilities
- Administer SAP systems, profiles, transports, background jobs, RFCs, ICM/gateway, spool, dumps, locks and application services.
- Resolve L2 Basis incidents involving job failures, dumps, RFC failures, transport errors, performance degradation and SAP service restarts.
- Troubleshoot IDoc, qRFC/tRFC, SOAP/REST/API, CPI iFlow, PI/PO message and certificate/endpoint issues.
- Execute approved changes such as transport imports, profile updates, job schedule changes, interface reprocessing and controlled restarts.
- Prepare change plans, rollback steps, pre/post checks and RCA inputs.
Day-to-Day Technical Skills
- Strong SAP Basis transactions: SM51, SM50/66, SM37, ST22, SM21, ST02, ST03N, STMS, RZ10/RZ11, SM59, ICM, SPAM/SAINT and SUM basics.
- Integration operations using WE02/WE05/BD87, SM58, SMQ1/SMQ2, SRT_MONI, CPI message monitoring and PI/PO monitoring.
- Understanding of SAP kernel directories, profiles, transport directory, RFC trust, gateway/ICM and certificates.
- Ability to correlate SAP issues with OS, DB, network, firewall, DNS and proxy layers.
- Shell scripting basics for automation, evidence capture and operational reporting.
SAP RISE AMS Delivery Expectations
- Mandatory working exposure to SAP RISE or SAP AMS managed services, including DEV, QAS, PRD and DR landscape support.
- Work within SAP, customer, hyperscaler and AMS shared-responsibility boundaries with clear ownership and escalation discipline.
- Support Incident, Service Request, Change, Problem, RCA, Knowledge and CDD activities using ITSM workflows.
- Participate in 24x7 support, shift handover, controlled maintenance windows, CAB approvals and audit-ready documentation.
- Coordinate across SAP Basis, HANA/DB, integration, infrastructure, security, network, customer business teams and SAP support.
Upgrade / Patch / Deployment / Configuration Exposure
- Execute/support SAP kernel upgrades, SAP Host Agent updates, support package activities and SUM-based maintenance.
- Support SLES/RHEL patching and OS upgrade validation for SAP workloads with Basis pre/post checks.
- Support CPI/PI/iFlow deployments, certificate rotation, endpoint migration and post-change interface smoke testing.
- Support system refresh, client copy and post-copy automation coordination.
- Validate system availability, jobs, RFCs, interfaces, transports and performance after maintenance.
Monitoring, Management And ITSM Responsibilities
- Use ServiceNow or equivalent ITSM to maintain ticket categorization, priority, affected service/CI, business impact, evidence and closure notes.
- Support monitoring dashboards, health reports, SLA/OLA tracking, ticket ageing, backlog control and recurring alert review.
- Follow escalation matrix, major incident bridge protocol, change governance and problem management process.
- Maintain SOPs, runbooks, KB articles, handover notes and known-error database for repeated issues.
- Identify automation and shift-left opportunities for repeated operational tasks and standard requests.
Tools / Platforms
- SAP GUI, SUM, Maintenance Planner, SAP for Me, SAP Notes, SAP Cloud ALM, SolMan, Focused Run, SAP Integration Suite, PI/PO, ServiceNow.
Expected Deliverables and KPIs
- Basis incident MTTR, change success rate, transport reliability, job stability, interface availability and post-maintenance defect rate.
Preferred Certification / Evaluation Focus
- SAP Basis certification preferred. Interview focus: kernel upgrade, SUM, transport failure, RFC issue, IDoc/CPI failure and OS patch validation.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.Skills Required
Servicenow, Po, Solman, Pi, Sap Gui, Sap Basis, Shell Scripting
