Senior Solutions Support Specialist [T500-20246] (10 / 10 / 2025)

ANSR is hiring for one of its clients :

About Dr. Martens :

Dr. Martens is an iconic British brand founded in 1960 in Northamptonshire. Produced originally for workers looking for tough, durable boots, the brand was quickly adopted by diverse youth subcultures and associated musical movements. Dr. Martens has since transcended its working-class roots while still celebrating its proud heritage and, six decades later, “Docs” or “DMs” are worn by people around the world who use them as a symbol of empowerment and their own individual attitude. The Company listed on the main market of the London Stock Exchange on 29 January 2021 (DOCS.L) and is a constituent of the FTSE 250 index.

SO, WHAT'S THE STORY?

You are naturally a strategic and analytic thinker who thrives on technology advancements and process improvements. Driving efficiency through continuous improvement efforts within our Distribution & Wholesale product group in support of our Business to Business (B2B) business partners sounds like a dream, and you’re ready to jump in. Your expertise in Wholesale sales and technology allows you to initiate and manage ERP system enhancements including the gathering of requirements, testing and implementation of simple solutions to complex problems. At the same time, you thrive while troubleshooting, providing end-user support to all levels of stakeholders in a business-critical, fast-moving environment. You get the Dr. Martens brand and are excited to support the team in enhancing Dr. Martens’ footprint in the Americas region.

THE GIG :

• Pro-actively participate in the Distribution & Wholesale product group adhering to the Agile methodology to facilitate continuous improvements.
• Identify, analyze and document business processes and technical requirements (solution design, configuration, security, etc.).
• Ensure that new solutions are clearly documented and that Subject Matter Experts are adequately trained.
• Regularly liaise with business stakeholders during 90-day sprint planning sessions and project implementations.
• Troubleshoot and provide end-user support for BAU (business as usual) issues.
• Communicate regularly with business partners and team members in multiple time-zones.
• Work closely with internal and external development teams on application design changes and issues.
• Adhere to a strict change control policy for all application developments and configurations.
• Lead QA efforts by designing and executing regression tests in support of system upgrades and enhancements.

THE STUFF THAT SETS YOU APART :

We live and breathe Rebellious Self Expression at Dr. Martens, and there are 3 core values at the heart of it. They never stand alone but work together as a balancing act of rights and responsibilities to support how we work together at DMs.

BE YOURSELF. ACT COURAGEOUSLY. SHOW YOU CARE.

At DM your technical capability will go hand in hand with the below :

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand, helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.