Firstsource IS Hiring- FRAUD Investigator

Key Responsibilities:

• Respond to cases generated by the Fraud Management System (FMS) and investigate suspicious activities.
• Address internal and external information requests within agreed service levels and escalate issues where necessary.
• Analyze data to identify emerging fraud trends, patterns, and threats.
• Support fraud awareness training across departments and stay updated on industry trends.
• Review internal processes to ensure they remain effective against evolving fraud tactics.
• Work rotational shifts, including evenings and weekends, to ensure continuous support for business needs.

Key Skills & Experience:

• 2+ years of experience in fraud investigation, preferably within the communications industry.
• Strong knowledge of fraud prevention strategies and Sky's products and services.
• Ability to work under pressure, meet deadlines, and ensure accuracy in real-time decisions.
• Proactive, self-motivated, and proficient in Microsoft Office with a keen interest in process improvement.
• Strong attention to detail and a clear investigative mindset to identify root causes of fraud.
• High personal integrity and professionalism when dealing with sensitive information.

Skills Required
fraud investigation , Fraud Prevention, Fraud Management, Ms Offce