SAP CPI Support Engineer

Job Description:

• Job title : SAP CPI Support Engineer

• Experience: 2 years

• Location: Chennai

• Role Type : Full time.

Key Responsibilities

Required Qualifications:

• 1-2 years of experience in Development/Support in SAP CPI

• Experience in SAP CPI application technology and having worked with an offshore team of monitoring analysts

• Experience in SAP PO/PI Monitoring

• Interface with technical and process teams & understand technical support requirements

• Frequent monitoring and reporting to the offshore team Key Performance Indicators (KPIs) based on Service Level Agreement (SLA)

• Essential Skills & Experience:

• Platform Expertise: Strong knowledge of SAP CPI SAP BTP Integration Suite API Management

• Technical Skills: Proficiency in XML JSON REST SOAP ODATA Groovy/JavaScript and Integration patterns.

• This role includes but is not limited to the following:

• Verify & trouble shooting interface failures

• Monitor application performance

• System outages and incident handling

• Monitor and follow-up open notifications and Incidents in ServiceNow

• Monitor shared mailbox for user requested action

• Provide customer support through global hotline phone calls

• System maintenance support on working hours (disruptive windows) and weekend maintenances (after pilot)

• On-call support during week Offs

• Follow documented escalation procedures

• Soft Skill Requirements:

• Must speak read and write English fluently

• Able to articulate technical issues to a non-technical audience

• Able to interact with Offshore team

Required Skills:

development SAP CPI Support groovy javascript SAP BTP integration SAP PO SAP PI monitoring

Employment Type : Full Time
Experience: years
Vacancy: 1